Charlene Pillay

Observer
DISC Type : ic

Customer Experience Manager at Ziply Fiber

Seattle, Washington, United States

Overview

Charlene has no verified overview

Personality Overview

Example Seeker

Assertive

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally good communicators and can be hard to convince. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Charlene has no verified topics they care about

Media Appearances

Charlene has no verified media appearances

Work History

5-2020
Customer Experience Manager at Ziply Fiber
11-2016
Call Center Supervisor at Frontier Communications
8-2014 - 9-2015
Electronics Department Manager at Walmart
7-2009 - 8-2014
Sales Associate at Walmart
4-2005 - 5-2006
Receptionist at Pacific Medical Centers

Education

12-2021 - 6-2023
Bachelor of Science - BS from Southern New Hampshire University
2007 - 2010
Associate's degree from Heald College

More Information

Social Presence :

Prographics :

Exp : 16 Location : Seattle, Washington, United States Job Level : Middle Designation : Customer Experience Manager at Ziply Fiber
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Insights For Selling To Charlene

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Focus on immediate action-items rather than the larger goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charlene is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Charlene

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Charlene move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Charlene take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Charlene

Personality Compatibility


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