Charlie Harvey

Energizer
DISC Type : I

SVP Global Customer Success at Zappi

United Kingdom

Overview

Charlie Harvey is the SVP of Global Customer Success at Zappi, focused on increasing profitability by evolving service offerings and retaining clients. With a proven record in cloud-based tech, she is skilled in implementing customer-focused, value-added strategies. People who have worked with her describe her as pragmatic, reliable, and genuine.

Outside of her executive role, Charlie is deeply committed to philanthropy as a Trustee for Rally Round Rupert. This organization focuses on fundraising for crucial clinical research into Spinal Muscular Atrophy (SMA) to improve the lives of children affected by the condition.

She recently presented a cheque for £100, 000 to the University of Oxford on behalf of Rally Round Rupert to directly support this research.

Personality Overview

Big Picture Person

Enthusiastic

Full Of Energy

They are people oriented, friendly and like creating new connections.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Customer Success
Her entire career is dedicated to customer success, with a focus on implementing value-added strategies and leading global teams in the tech sector.
Managing Change
She was a featured speaker at the CS Festival in London, where she shared frameworks for successfully managing change for teams, businesses, and customers.
SMA Research
As a Trustee of Rally Round Rupert, she is actively involved in fundraising for research into Spinal Muscular Atrophy (SMA) at institutions like the University of Oxford.

Media Appearances

Charlie has no verified media appearances

Work History

6-2024
SVP Global Customer Success at Zappi
1-2020 - 6-2024
VP International Customer Success at Zappi
7-2019 - 12-2019
Head of Customer Success, Global at intuo.io
4-2018 - 7-2019
Director of Customer Success, Global at Loftware
1-2017 - 3-2018
Clients Director / Client Services Director at Gap Systems Ltd

Education

2005 - 2008
BA from University of Leeds

More Information

Social Presence :

Prographics :

Exp : 10 Location : United Kingdom Job Level : Leadership Designation : SVP Global Customer Success at Zappi
URL has been copied!

Insights For Selling To Charlie

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Invite them for a lunch or a drink/coffee
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Avoid overloading them with too much detail
  • Avoid cutting into their flow
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charlie is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Charlie

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Charlie move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Charlie take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Charlie

Personality Compatibility


Other Zappi Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.