Charlie Harvey in

Charlie Harvey

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SVP Global Customer Success at Zappi
📍 United Kingdom

Charlie Harvey is the SVP of Global Customer Success at Zappi, focused on increasing profitability by evolving service offerings and retaining clients. With a proven record in cloud-based tech, she is skilled in implementing customer-focused, value-added strategies. People who have worked with her describe her as pragmatic, reliable, and genuine.

Outside of her executive role, Charlie is deeply committed to philanthropy as a Trustee for Rally Round Rupert. This organization focuses on fundraising for crucial clinical research into Spinal Muscular Atrophy (SMA) to improve the lives of children affected by the condition.

She recently presented a cheque for £100, 000 to the University of Oxford on behalf of Rally Round Rupert to directly support this research.

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Experience
10 Years
Current Role
SVP Global Customer Success
Job Level
Leadership
Location
United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Charlie cares about

Customer Success
Her entire career is dedicated to customer success, with a focus on implementing value-added strategies and leading global teams in the tech sector.
Managing Change
She was a featured speaker at the CS Festival in London, where she shared frameworks for successfully managing change for teams, businesses, and customers.
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Career

Work history

6-2024
SVP Global Customer Success
Zappi
1-2020 - 6-2024
VP International Customer Success
Zappi
7-2019 - 12-2019
Head of Customer Success, Global
intuo.io
4-2018 - 7-2019
Director of Customer Success, Global
Loftware
1-2017 - 3-2018
Clients Director / Client Services Director
Gap Systems Ltd
In the press

Media appearances

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Education
2005 - 2008
BA
University of Leeds
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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