Charlotte Fox CMgr MCMI in

Charlotte Fox CMgr MCMI

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Head of Strategy, Marketing and Customer Experience at npower Business Solutions
📍 Greater Nottingham, United Kingdom

Charlotte Fox is a seasoned energy industry leader with over 20 years of experience at E. ON. As Head of Strategy, Marketing, and Customer Experience for npower Business Solutions, she focuses on shaping future-facing strategies that help UK businesses navigate the complex energy market. She holds an Executive MBA from Aston University.

Deeply committed to her company and its social impact, Charlotte was proud to be part of the team that launched the npower Business Solutions Foundation, which supports communities and families. She demonstrates a strong sense of loyalty, having built her entire career at E. ON.

Unique fact: Charlotte joined E. ON for what she thought would be a temporary stop after university and has stayed for over two decades, building a long and successful career.

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Experience
13 Years
Current Role
Head of Strategy, Marketing and Customer Experience
Job Level
Mid-senior
Location
Greater Nottingham, United Kingdom
Personality Overview

How Charlotte shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Charlotte cares about

Customer-Centric Transformation
She champions shifting to an "outside-in perspective, " redesigning business operations around the customer journey to drive differentiation and growth.
Future of Energy
Her role involves creating a long-term vision for how energy can become an asset for UK businesses, focusing on innovation and adapting to global trends.
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Career

Work history

8-2022
Head of Strategy, Marketing and Customer Experience
npower Business Solutions
9-2020 - 8-2022
Head of I&C Strategy
npower Business Solutions
8-2018 - 9-2020
Head of UK Strategy
E.ON UK
9-2017 - 8-2018
Interim Head of Strategy
E.ON UK
3-2017 - 9-2017
Strategy Manager
E.ON UK
In the press

Media appearances

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Education
9-2019 - 2-2022
Executive MBA
Aston University
2000 - 2003
Bachelor’s Degree
University of Nottingham
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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