Charlotte Fox CMgr MCMI

Questioner
DISC Type : c

Head of Strategy, Marketing and Customer Experience at npower Business Solutions

Greater Nottingham, United Kingdom

Overview

Charlotte Fox is a seasoned energy industry leader with over 20 years of experience at E. ON. As Head of Strategy, Marketing, and Customer Experience for npower Business Solutions, she focuses on shaping future-facing strategies that help UK businesses navigate the complex energy market. She holds an Executive MBA from Aston University.

Deeply committed to her company and its social impact, Charlotte was proud to be part of the team that launched the npower Business Solutions Foundation, which supports communities and families. She demonstrates a strong sense of loyalty, having built her entire career at E. ON.

Unique fact: Charlotte joined E. ON for what she thought would be a temporary stop after university and has stayed for over two decades, building a long and successful career.

Personality Overview

Cautious & Analytical

Value Seeker

Price-Sensitive

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They are more likely than others to negotiate on pricing and terms. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Customer-Centric Transformation
She champions shifting to an "outside-in perspective, " redesigning business operations around the customer journey to drive differentiation and growth.
Future of Energy
Her role involves creating a long-term vision for how energy can become an asset for UK businesses, focusing on innovation and adapting to global trends.
Corporate Social Impact
Expressed immense pride in helping launch the npower Business Solutions Foundation, indicating a strong interest in corporate philanthropy and community support.

Media Appearances

Charlotte has no verified media appearances

Work History

8-2022
Head of Strategy, Marketing and Customer Experience at npower Business Solutions
9-2020 - 8-2022
Head of I&C Strategy at npower Business Solutions
8-2018 - 9-2020
Head of UK Strategy at E.ON UK
9-2017 - 8-2018
Interim Head of Strategy at E.ON UK
3-2017 - 9-2017
Strategy Manager at E.ON UK

Education

9-2019 - 2-2022
Executive MBA from Aston University
2000 - 2003
Bachelor’s Degree from University of Nottingham

More Information

Social Presence :

Prographics :

Exp : 13 Location : Greater Nottingham, United Kingdom Job Level : Mid-senior Designation : Head of Strategy, Marketing and Customer Experience at npower Business Solutions
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Insights For Selling To Charlotte

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Back up any claims with data and numbers
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charlotte is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Charlotte

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Charlotte move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Charlotte take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Charlotte

Personality Compatibility


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