Malcolm Dunn in

Malcolm Dunn

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VP Customer Operations and Balances at OVO
📍 Greater Edinburgh Area, United Kingdom

Malcolm Dunn is a versatile senior leader and the current VP of Customer Operations and Balances at OVO, with extensive experience across the utility, FMCG, and banking sectors. A Chartered Accountant who studied at the University of Glasgow, people describe him as a strong collaborator and an effective strategic thinker who excels at translating vision into operational plans.

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Experience
24 Years
Current Role
VP Customer Operations and Balances
Job Level
Senior
Location
Greater Edinburgh Area, United Kingdom
Personality Overview

How Malcolm shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Malcolm cares about

Customer Vulnerability
As a former Director of Vulnerability at OVO, he has spoken at parliamentary groups about supporting customers in fuel poverty and implementing an "Empathy Playbook" for staff.
Operational Leadership
His career progression at OVO, from Director of Operations to VP, demonstrates his focus on operational excellence and leading large customer-facing teams.
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Career

Work history

7-2024
VP Customer Operations and Balances
OVO
1-2024 - 7-2024
Director of Operations and Vulnerability
OVO
2-2022 - 2-2024
Director of Revenue and Collections
OVO
1-2021 - 2-2022
Head of Strategy and Credit Risk
OVO
5-2018 - 1-2021
Strategic Director
Spark Energy UK
In the press

Media appearances

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Education
2001 - 2004
CA
ICAS - The Professional Body of CAs
1998 - 2001
Physiology and Sports Science
University of Glasgow
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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