Charlotte Smith

Energizer
DISC Type : I

Vice President Operations at Qwick

Greater Phoenix Area, United States

Overview

As VP of Operations at Qwick, Charlotte Smith leads the scaling of teams across numerous local marketplaces. An MBA graduate from Oregon State University, she previously built and led a fraud investigation team at Uber, showcasing her expertise in process optimization and risk mitigation.

Charlotte is passionate about creating a human-first culture that champions diversity, collaboration, and employee wellbeing. She focuses on the positive impact of flexible work, believing it empowers individuals to improve their mental and physical health while building their own schedules and businesses.

While at Uber, she led a team that successfully mitigated over $10 million in fraudulent activities.

Personality Overview

Imaginative

Enthusiastic

Big Picture Person

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are people oriented, friendly and like creating new connections. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Marketplace Scaling
Her role is centered on supporting and scaling teams to ensure the quality, efficiency, and growth of 24 local marketplaces across the United States.
Future of Work
Believes Qwick is "changing the way people work" by empowering freelancers and helping businesses break free from traditional employment models.
Human-first Culture
Explicitly states a passion for fostering a culture that values diversity and collaboration while pursuing ambitious business goals.

Media Appearances

Charlotte has no verified media appearances

Work History

7-2022
Vice President Operations at Qwick
2-2021 - 7-2022
Director Of Operations at Qwick
5-2020 - 2-2021
Senior Central Operations Manager at Qwick
4-2019 - 5-2020
Operations Manager at Qwick
8-2016 - 7-2018
SPOT Manager - Fraud Manual Review at Uber

Education

1-2019 - 12-2021
Master of Business Administration - MBA from Oregon State University
9-2014 - 5-2017
Bachelor of Science - BS from W. P. Carey School of Business – Arizona State University

More Information

Social Presence :

Prographics :

Exp : 8 Location : Greater Phoenix Area, United States Job Level : Senior Designation : Vice President Operations at Qwick
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Insights For Selling To Charlotte

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Do some small talk, ask them how things are going on their side
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid cutting into their flow
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charlotte is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Charlotte

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Charlotte move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Charlotte take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Charlotte

Personality Compatibility


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