Chiara Quaia

Go-getter
DISC Type : d

SVP Market Development Travel at Mastercard

Greater Madrid Metropolitan Area, Spain

Overview

Chiara Quaia is a seasoned executive with over 20 years in the travel and payments industry, currently serving as SVP of Market Development for Travel at Mastercard. Her expertise spans B2B payments, acquiring, and go-to-market strategies, honed at leading companies like Amadeus and Santander. She earned her Bachelors degree from London Metropolitan University.

Outside of her corporate role, Chiara is a passionate advocate for gender parity within the financial industry. She actively contributes to this cause as a Country Ambassador for the European Women Payments Network (EWPN), a non-profit organization dedicated to promoting women in the payments sector.

Unique fact: She is a prominent public speaker, frequently sharing her insights on payment innovation and industry strategy at major conferences like Phocuswright.

Personality Overview

Fast-Paced

Decisive

Challenger

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

Travel Payment Innovation
Her recent posts and partnerships with firms like HBX Group and Worldpay focus on digitizing and innovating B2B travel payments through virtual cards and new technologies.
Women in Payments
A self-described activist and Country Ambassador for the European Women Payments Network, she is dedicated to promoting gender parity within the industry.
B2B Payment Strategy
Her roles at both Mastercard and Amadeus have centered on leading commercial strategy, market development, and driving growth for B2B payment solutions in the travel sector.

Media Appearances

Travel Forward Online – Interview with Chiara Quaia, Mastercard. Featured in YouTube

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Industry Interview: Chiara Quaia, SVP Market Development Travel, Mastercard. Featured in World Travel Market (WTM) Hub

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The Payments Insider Podcast – Episode 5 (featuring Chiara Quaia, Mastercard). Featured in Conferma

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Work History

3-2022
SVP Market Development Travel at Mastercard
1-2019
VP Business Development Travel at Mastercard
4-2018
Country Ambassador at European Women Payments Network (EWPN)
7-2017 - 1-2019
Head of Commercial, Travel Payment at Amadeus IT Group
7-2015 - 7-2017
Head of Business Development, Travel Payment Business Unit at Amadeus IT Group

Education

1994 - 1998
Bachelor of Art and Science from London Metropolitan University

More Information

Social Presence :

Prographics :

Exp : 24 Location : Greater Madrid Metropolitan Area, Spain Job Level : Leadership Designation : SVP Market Development Travel at Mastercard
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Insights For Selling To Chiara

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Refer to testimonials from others in similar positions
  • Stress on the business value that your product offers

DONT's

  • Refrain from asking too many questions
  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chiara is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Chiara

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Chiara move?

  • Their decision making speed is somewhere in the middle.
  • Can Chiara take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Chiara

Personality Compatibility


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