Chris Aitchison

Doer
DISC Type : ds

General Manager - Product and Customer Platforms at Bendigo Bank

Greater Melbourne Area, Australia

Overview

Chris Aitchison is the General Manager of Product & Customer Platforms at Bendigo Bank, leveraging his expertise in creating customer-first digital banking experiences. As the former CTO of Up, he was instrumental in building Australias leading digital bank, focusing on rapid, secure, and seamless delivery of services.

Colleagues describe him as exceptionally bright, creative, and energetic. He is driven by the purpose of contributing to the prosperity of customers and their communities, which grounds his professional endeavors. He has a philosophy of being a "lazy software engineer" who optimizes for leverage by empowering his teams.

Unique fact: Before becoming the CTO who scaled Up to over a million users, Chris was its very first customer.

Personality Overview

Risk-Accepting

Deliberate Doer

Results Focused

Reading between the lines and seeing beyond your words comes naturally to them.  They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Digital Banking
His career is defined by building and scaling digital-first banks, from co-founding Up to leading customer platforms at Bendigo Bank.
Continuous Delivery
He advocates for shipping to production multiple times a day, believing it's the 'heartbeat' of a modern tech company and a core practice he implemented at Up.
Financial Crime Prevention
He previously led the digital fraud and identity team at Bendigo Bank and has a stated passion for using technology to protect customers from financial crime.

Media Appearances

Continuous Delivery at Up. Featured in Medium (Up Banking)

See Now

Work History

7-2025
General Manager - Product and Customer Platforms at Bendigo Bank
1-2025 - 7-2025
General Manager - Digital Fraud and Identity at Bendigo Bank
1-2021 - 3-2025
CTO at Ferocia Pty Ltd
1-2021 - 1-2025
CTO at Up Banking
7-2017 - 12-2020
Engineering Lead at Up Banking

Education

Chris has no verified education history

More Information

Social Presence :

Prographics :

Exp : 27 Location : Greater Melbourne Area, Australia Job Level : Senior Designation : General Manager - Product and Customer Platforms at Bendigo Bank
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Let them know of potential risks but suggest mitigation methods alongside
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Chris

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Chris take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Chris

Personality Compatibility


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