Chris B.

Energizer
DISC Type : I

Head of Customer at Cappagh Browne

United Kingdom

Overview

Chris is the Head of Communications & Customer at Cappagh Browne, with a passion for creating winning teams and delivering world-class customer service. His career includes significant experience at Southern Water and in the Civil Service. Colleagues describe him as proactive, employee-focused, and a natural leader who excels at achieving goals.

He is actively engaged in his professional field, attending industry events like the CX Solutions Summit to explore new technology and solutions. His online activity suggests a strong interest in professional development, leadership principles, and fostering critical thinking within teams.

Before his career in customer service, he served as a Director for Billingshurst Dairies Ltd.

Personality Overview

Big Picture Person

Relationship Oriented

Imaginative

They are naturally enthusiastic, so take their promise with a pinch of salt.  They excel at seeing the bigger picture, and the long-term impact of their decisions. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Customer Experience
His entire career is focused on delivering world-class customer service, reducing complaints, and exploring new CX technologies at industry summits.
Team Leadership
Expresses a passion for "creating winning teams" and is described by colleagues as an employee-focused leader who drives engagement and success.
Business Transformation
Praised for his leadership in a successful business transformation project that led to operational savings and fewer customer complaints.

Media Appearances

Chris has no verified media appearances

Work History

4-2024
Head of Customer at Cappagh Browne
10-2022 - 4-2024
Civil Service at UK Home Office
3-2020 - 10-2022
Director at Billingshurst Dairies Ltd
9-2017 - 10-2019
Senior Customer Service Manager at Southern Water
2-2016 - 9-2017
Customer Service Manager at Southern Water

Education

Education details unavailable from Maplesden Noakes

More Information

Social Presence :

Prographics :

Exp : 9 Location : United Kingdom Job Level : Mid-senior Designation : Head of Customer at Cappagh Browne
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Invite them for a lunch or a drink/coffee
  • Do some small talk, ask them how things are going on their side

DONT's

  • Avoid overloading them with too much detail
  • Don’t be excessively objective, be a storyteller
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Chris

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Chris take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Chris

Personality Compatibility


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