Robert Lee

Energizer
DISC Type : I

Head of IS Operations at Centrica

Poole, England, United Kingdom

Overview

Robert is a senior IT Operations Director with extensive leadership experience at major corporations including British Gas, Centrica, ICI, and Barclays. He specializes in outsourcing, ITIL frameworks, and supplier management, focusing on optimizing performance and standardizing processes. Colleagues describe him as a dynamic, professional, and exceptional leader who is financially astute.

He has managed complex, global IT operations across more than 50 countries in the banking, chemical, and energy sectors.

Personality Overview

Relationship Oriented

Informal

Enthusiastic

They are really good at seeing what the long-term impacts of their decisions could be.  They are friendly, approachable and love to make new connections. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

IT Service Management
His career has focused on standardizing ITIL processes and improving the quality of IS services provided to major brands like British Gas.
Large-Scale Outsourcing
He has a proven track record of leading major outsourcing initiatives for supply chains, desktops, helpdesks, and application development at both Barclays and ICI.
Supplier Relationship Management
He has held dedicated Head of Supplier Management roles, managing internal and external suppliers for critical infrastructure and global services.

Media Appearances

Robert has no verified media appearances

Work History

2-2004
Head of IS Operations at Centrica
2-2004
Director, IS Shared Services, Centrica at British Gas
9-2001 - 2-2004
Head of Global Services at ICI - Chemicals
9-2001 - 2-2004
Head of Global Services at ICI - Chemicals
2-1979 - 8-2001
Head of Shared Services at Barclays

Education

3-1993 - 6-1997
MBA from Bournemouth University

More Information

Social Presence :

Prographics :

Exp : 46 Location : Poole, England, United Kingdom Job Level : Mid-senior Designation : Head of IS Operations at Centrica
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Insights For Selling To Robert

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Talk about their team and how your product will help them do things better and easier
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robert is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Robert

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Robert move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Robert take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Robert

Personality Compatibility


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