Ricardo Munno in

Ricardo Munno

Login to view DISC.
DIRECTOR OF TECHNOLOGY AND DIGITAL TRANSFORMATION - SERVICES AND OPERATIONS at Lexmark
📍 Jundiaí, São Paulo, Brazil

Ricardo Munno is a technology and digital transformation leader with over 22 years of experience at multinational firms like Lexmark and Hewlett-Packard. He specializes in implementing new technologies and driving cultural change across diverse sectors. He holds an MBA in Business Management from Uninove.

Colleagues and clients consistently describe Ricardo as an exceptional and strategic leader with a talent for guiding teams to exceed goals. He is praised for his transparency, positive energy, and focus on building strong relationships to ensure customer satisfaction.

Under his leadership, Lexmark Brazil was the first in Latin America to adopt the Lean methodology, improving customer service time by 33%.

Read the full overview →
Experience
20 Years
Current Role
DIRECTOR OF TECHNOLOGY AND DIGITAL TRANSFORMATION - SERVICES AND OPERATIONS
Job Level
Mid-senior
Location
Jundiaí, São Paulo, Brazil
Personality Overview

How Ricardo shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Ricardo cares about

Digital Transformation
He is responsible for implementing new technologies such as BOTs, SaaS, Cloud, and DaaS to drive digital transformation for clients across numerous industries.
Service Operations
Manages all Managed Printing Services contracts for Lexmark in Brazil, focusing on optimizing processes and improving customer satisfaction through technology.
+4 more topics Login to view topics
Career

Work history

4-2019
DIRECTOR OF TECHNOLOGY AND DIGITAL TRANSFORMATION - SERVICES AND OPERATIONS
Lexmark
10-2017 - 3-2019
EXECUTIVE OF TECHNOLOGY - SERVICE AND OPERATIONS
Lexmark
7-2012 - 9-2017
SERVICE DELIVERY MANAGER
Lexmark
4-2005 - 6-2010
REGIONAL PROCESSES MANAGER / BPM
Hewlett-Packard
1-2004 - 4-2005
PROJECT COORDINATOR
Hewlett-Packard
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
MBA - Gestão de Negócios
Uninove - Universidade Nove de Julho
Management processes - Administration
Universidade Cidade de São Paulo
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Lexmark Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Ricardo. Free, 10 seconds.