Edmar Peixoto

Sharpshooter
DISC Type : CD

Customer Operations Manager at Lexmark

Campinas, São Paulo, Brazil

Overview

Edmar Peixoto is an IT Manager with over 25 years of experience leading projects, people, and operations at large companies like Lexmark and HP. Colleagues describe him as dedicated, competent, and solutions-focused, with a strong background in service delivery and process optimization. He holds an MBA in Project Management.

His commitment to continuous learning is demonstrated by his pursuit of certifications in areas like data science and Agile methodologies. He also expanded his knowledge by taking a course at the California College of Communications in Silicon Valley, showing a distinct interest in technology and innovation hubs.

Unique fact: He has managed teams of nearly 50 employees distributed across different regions of Brazil.

Personality Overview

ROI Driven

Fast But Analytical

Rigorous & Demanding

They put a lot of effort into ensuring personal success.  They prefer to move quickly, and expect the same from others. They like to stay in control of the negotiation or defining of the terms.

Topics They Care About

IT Service Delivery
His career at HP, Grupo Tecnowise, and Lexmark has centered on managing technical support teams and ensuring fulfillment of client service level agreements.
People Leadership
With experience managing large, distributed teams, he focuses on hiring, team development, and ensuring effective engagement to meet business goals.
Process Optimization
He has a strong track record of analyzing strategies, implementing process improvements, and monitoring KPIs to enhance operational efficiency and customer satisfaction.

Media Appearances

Edmar has no verified media appearances

Work History

7-2017
Customer Operations Manager at Lexmark
2-2017 - 6-2017
Service Delivery Manager at Grupo Tecnowise
8-2015 - 6-2016
Gerente de Projetos PMO at HP
12-2013 - 9-2015
Service Delivery Manager at HP
12-2007 - 12-2013
Supervisor Deskside Support e MPS – Managed Print Services at HP

Education

2008 - 2009
MBA Gestão de Projetos from Anhanguera Educacional
1997 - 2000
Ciência da Computação from Anhanguera Educacional

More Information

Social Presence :

Prographics :

Exp : 17 Location : Campinas, São Paulo, Brazil Job Level : Middle Designation : Customer Operations Manager at Lexmark
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Insights For Selling To Edmar

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Speak about competitive differentiation that your product offers
  • Objectively showcase the impact that your product creates

DONT's

  • Don't try too hard to forge relationships with them
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Edmar is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Edmar

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Edmar move?

  • If convinced, they can reach decisions quite fast.
  • Can Edmar take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Edmar

Personality Compatibility


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