Chris Little

Commander
DISC Type : D

Product Manager at Verizon

Blue Bell, Pennsylvania, United States

Overview

Chris is a results-oriented Product Manager at Verizon with extensive experience in the telecommunications industry at companies like Comcast and CoreDial. An alumnus of Ball State University, colleagues describe him as a knowledgeable, collaborative, and exceptional strategist focused on improving the digital customer experience.

While at Comcast, he introduced self-service capabilities that contributed to a decrease in the customer call-in rate by over 100 basis points.

Personality Overview

Impact-Driven

Candid & Clear

Very Quick

More than the product, they care about the impact of the product.  They respond well to strong and respectful communication. They are not always relationship oriented.

Topics They Care About

Digital Customer Experience
Passionate about helping businesses connect with customers through self-service websites and mobile apps, a key focus in his role at Comcast.
Product Management Strategy
Praised as an "exceptional strategist, " he has deep experience in product roadmaps, P&L management, forecasting, and bringing new technology services to market.
Unified Communications
Managed a full suite of unified communications products at CoreDial, including mobile, collaboration, and hosted PBX services, demonstrating deep expertise in the field.

Media Appearances

Chris has no verified media appearances

Work History

11-2017
Product Manager at Verizon
2-2016 - 11-2017
Experienced Technology Product Leader at CoreDial, LLC
2-2009 - 2-2016
Director, Digital Customer Experience and Product Management at Comcast Business
2005 - 2008
Product Line Manager at Dialogic and Intel
4-2000 - 9-2005
Senior Product Manager at Global Crossing

Education

1991 - 1992
MS from Ball State University
8-1987 - 5-1991
BS from Ball State University

More Information

Social Presence :

Prographics :

Exp : 33 Location : Blue Bell, Pennsylvania, United States Job Level : Middle Designation : Product Manager at Verizon
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Speak about competitive differentiation that your product offers
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Don't try too hard to forge relationships with them
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Chris

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Chris take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Chris

Personality Compatibility


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