Christina Lago

Go-getter
DISC Type : d

IT Director of Customer Experience and Service Management at Yale University

Wallingford, Connecticut, United States

Overview

Christina has no verified overview

Personality Overview

Decisive

Fast-Paced

Challenger

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They don’t always try to control the conversation but neither do they like yielding it fully. They care equally about the product and its potential impact.

Topics They Care About

Christina has no verified topics they care about

Media Appearances

Christina has no verified media appearances

Work History

1-2023
IT Director of Customer Experience and Service Management at Yale University
3-2018
IT Service Management Program Manager at Yale University
10-2012 - 12-2017
Director, Technology Service Management at ESPN
9-2009 - 10-2012
Director, IT OPERATIONS AND SERVICE DELIVERY at ESPN
12-2003 - 9-2009
ASSOCIATE DIRECTOR, TECHNOLOGY SERVICES AND SUPPORT at ESPN

Education

BA from University of Hartford
BA from Central Connecticut State University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Wallingford, Connecticut, United States Job Level : Mid-senior Designation : IT Director of Customer Experience and Service Management at Yale University
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Insights For Selling To Christina

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Tell them that you are there to help them create visible impact within their organization
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Refrain from asking too many questions
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Christina is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Christina

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Christina move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Christina take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Christina

Personality Compatibility


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