Claire Fear

Doer
DISC Type : sd

Head of Customer Hub at Bristol Water

Greater Bristol Area, United Kingdom

Overview

Claire Fear is the Head of Customer Hub at Bristol Water, with a long history of senior management roles in the utilities industry. She has progressed through various customer-focused positions at Bristol Water and water2business. Colleagues have described her as being open, honest, and possessing great communication skills.

Outside of work, Claire values family and has shared her experience of bringing her son and nephews to a work event. She enjoys creating a fun and celebratory atmosphere with her team, highlighting the importance of great customer service through engaging activities.

She was promoted to her current Head of Customer Hub role while on maternity leave.

Personality Overview

Results Focused

Fast-paced

Strategic Planner

They exhibit a rare combination of being result-oriented but patient at the same time.  They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Customer Service Excellence
Her entire career is focused on customer-facing roles, and she actively celebrates events like National Customer Service Week to promote its importance within her team.
Team Leadership
Actively recruits for managerial roles to join her team at Bristol Water and has a background that includes coaching and team leadership.
Supporting Working Parents
She was promoted to a leadership role while on maternity leave and participates in family-friendly work events like "Bring Your Child To Work Day".

Media Appearances

Claire has no verified media appearances

Work History

6-2023
Head of Customer Hub at Bristol Water
12-2018 - 6-2023
Senior Customer Service Manager at Bristol Water
2-2018 - 12-2018
Wholsale Services Manager at Bristol Water
1-2016 - 6-2017
Customer Relations Manager at water2business
10-2015 - 1-2016
Customer Relations Team Leader at water2business

Education

Education details unavailable from Filton College

More Information

Social Presence :

Prographics :

Exp : 13 Location : Greater Bristol Area, United Kingdom Job Level : Mid-senior Designation : Head of Customer Hub at Bristol Water
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Insights For Selling To Claire

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Focus on the results that your product produces, expect some strategic questions in return
  • During followups, use phone or text if needed, they should be fine

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Claire is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Claire

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Claire move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Claire take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Claire

Personality Compatibility


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