Claire Thomlinson

Pioneer
DISC Type : sdi

Director of Product and Propositions at Valda Energy Limited

United Kingdom

Overview

Claire is a business-focused energy industry leader, currently serving as Director of Product and Propositions at Valda Energy. With a career spanning customer service, experience, and product development, she leverages a BA from the University of Northampton to deliver business results and customer satisfaction.

Outside of her professional life, Claire is an amateur triathlete. She can often be found training in the pool, on her bike, or running on the roads, demonstrating a significant personal commitment to endurance sports and fitness.

Her team at Valda Energy was a finalist in two categories at the 2025 European Contact Centre & Customer Service Awards.

Personality Overview

Driven But Considerate

Decisive But Friendly

Dynamic But Sincere

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product

Topics They Care About

Amateur Triathlons
Claire is an amateur triathlete, regularly engaging in swimming, cycling, and running, which highlights her personal dedication, discipline, and passion for endurance sports.
AI in Customer Service
Her team's recognition as an ECCCSA 2025 finalist for an AI solution highlights her focus on leveraging innovative technology to enhance the customer experience.
SME Energy Solutions
Claire is passionate about supporting small and medium-sized businesses, recently promoting a new SME Energy Glossary to help business customers navigate the energy market.

Media Appearances

Claire has no verified media appearances

Work History

11-2025
Director of Product and Propositions at Valda Energy Limited
4-2025 - 11-2025
Head of Customer Experience at Valda Energy Limited
4-2024 - 11-2025
Head of Customer Service at Valda Energy Limited
1-2010 - 10-2021
Customer Account Manager at POSTAL ADVERTISERS LIMITED
3-2008 - 12-2010
Retail Services Manager at RASCAL SOLUTIONS LIMITED

Education

Bachelor of Arts - BA from University of Northampton

More Information

Social Presence :

Prographics :

Exp : 21 Location : United Kingdom Job Level : Mid-senior Designation : Director of Product and Propositions at Valda Energy Limited
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Insights For Selling To Claire

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Ask them for a lunch or coffee once some rapport has been established
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Claire is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Claire

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Claire move?

  • They are generally fast movers and can take quick decisions
  • Can Claire take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Claire

Personality Compatibility


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