Claudia De Castro Gama

Questioner
DISC Type : c

Gerente de relacionamento com o cliente at BeFly

São Paulo, São Paulo, Brazil

Overview

Claudia de Castro Gama is a Customer Relationship Manager at BeFly with over 20 years of experience in the corporate travel industry. Specializing in client retention and process efficiency, she manages global accounts across diverse sectors. She holds an MBA from USP/Esalq.

Outside of her core role, Claudia is passionate about continuous learning and personal development, frequently attending industry events on topics like AI and supply chain. She believes in leadership founded on trust, active listening, and partnership, and feels that tourism has the power to change lives.

Unique fact: Before her extensive career in corporate travel, she worked in journalism production for TV Cultura.

Personality Overview

Price-Sensitive

Cautious & Analytical

Not Easily Convinced

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to fully evaluate every situation.

Topics They Care About

Client Relationships
Her entire career is focused on building long-term, sustainable client partnerships, with a strong emphasis on retention and post-sales success.
Corporate Travel
Possesses over two decades of deep expertise in the corporate travel market, working with both airlines and agencies to enhance the customer journey.
People Leadership
Manages a customer relationship team and champions a leadership style based on trust, active listening, and partnership to foster team growth.

Media Appearances

Claudia has no verified media appearances

Work History

5-2024
Gerente de relacionamento com o cliente at BeFly
1-2011 - 5-2024
Senior Account Manager at BeFly
1-2005 - 12-2010
Líder Operacional at BeFly
11-2003 - 12-2004
Consultor sênior at BeFly
8-2002 - 9-2003
Produção de jornalismo at TV Cultura - Fundação Padre Anchieta

Education

5-2022 - 1-2024
Master of Business Administration - MBA from MBA USP/Esalq
Competencia en Español from SIELE - Servicio Internacional de Evaluación de la Lengua Española

More Information

Social Presence :

Prographics :

Exp : 31 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente de relacionamento com o cliente at BeFly
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Insights For Selling To Claudia

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Claudia is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Claudia

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Claudia move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Claudia take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Claudia

Personality Compatibility


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