Claudia R.

Trailblazer
DISC Type : ID

Director Revenue Cycle Management (Service and Self-Pay) at GoHealth Urgent Care

Missouri City, Texas, United States

Overview

Claudia is an operational leader with over 20 years of experience managing multi-site operations in healthcare, energy, and banking. She holds an MBA from LeTourneau University and focuses on creating win-win relationships by treating internal partners and employees with the same care as external clients.


At QuVa Pharma, she converted a cost center into a for-profit center through innovative cross-sell and up-sell strategies.

Personality Overview

Assertive

Friendly But Fast

Charismatic

They are not against taking risks and can make tough decisions when required.
  A combination of speed and relationship gets the best response from them. They are charming and can persuade others to support their decisions.

Topics They Care About

Revenue Cycle Management
Her current and immediate past roles as a Director focus on managing the entire revenue cycle, including billing, collections, and vendor oversight for major health systems.
Customer Experience
A core part of her philosophy involves enhancing the customer journey, with past director roles specifically focused on customer experience and care.
Operational Leadership
Her headline and experience highlight leading teams across various industries to exceed operational goals through process improvement, training, and strategic oversight.

Media Appearances

GoHealth Urgent Care Expands Leadership Team, Marks New Growth Era. Featured in PR Newswire

See Now

Work History

9-2024
Director Revenue Cycle Management (Service and Self-Pay) at GoHealth Urgent Care
5-2021 - 6-2024
Director Revenue Cycle at Memorial Hermann Health System
5-2019 - 4-2020
Director Order Management & Customer Experience at QuVa Pharma, Inc.
5-2018 - 5-2019
Director Customer Experience at LifeEnergy (LS Power Co)
8-2015 - 9-2017
Director Business Operations Strategy at Harris Health System

Education

2004 - 2006
Master of Business Administration - MBA from LeTourneau University
2000 - 2003
Bachelor of Business Administration - BBA from University of Houston-Downtown

More Information

Social Presence :

Prographics :

Exp : 8 Location : Missouri City, Texas, United States Job Level : Mid-senior Designation : Director Revenue Cycle Management (Service and Self-Pay) at GoHealth Urgent Care
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Insights For Selling To Claudia

During A Call Or A Meeting

DO's

  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Keep your pitch focused on the impact but nurture the relationship too
  • Help them visualize the impact of their decision

DONT's

  • Don’t hesitate from asking them how they truly feel about your product
  • Don't make any commitments that you might not be able to fulfill
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Claudia is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Claudia

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Claudia move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Claudia take some risk or not?

  • If necessary, they will be ready to take risks.

You And Claudia

Personality Compatibility


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