Colin F.

Energizer
DISC Type : I

Customer Service Manager at British Gas

Edinburgh, Scotland, United Kingdom

Overview

Colin is a senior leader with over 30 years of dedicated experience in technical and operational leadership at British Gas. His expertise spans customer service, operations, and performance management, working with a wide range of business, residential, and government clients within the energy sector.

He has a demonstrated history of managing large teams and complex projects, consistently focusing on process improvement and service delivery. Colins background includes education in management from Stevenson College and Telford College, providing a strong foundation for his extensive career.

Unique Fact: Colin has built his entire three-decade-long career within one organization, British Gas, progressing through numerous managerial roles.

Personality Overview

Believer

Imaginative

Big Picture Person

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Customer Service
As a Customer Service Manager with deep experience, he focuses on managing relationships with business, residential, and government clients.
Operational Leadership
Has held multiple leadership roles including Operations, Performance, and Service Delivery Manager, showing a focus on operational efficiency.
Process Improvement
This skill is highlighted across several of his past roles, indicating a consistent focus on optimizing business processes and methodologies.

Media Appearances

Colin has no verified media appearances

Work History

11-2020
Customer Service Manager at British Gas
12-2013 - 11-2020
Operations Manager at British Gas
3-2011 - 11-2013
Performance Manager at British Gas
11-2006 - 2-2011
Service Delivery Manager at British Gas
5-2005 - 11-2006
Field Service Manager at British Gas

Education

2000 - 2002
HNC Management from Stevenson College
1988 - 1990
ONC from Telford College

More Information

Social Presence :

Prographics :

Exp : 35 Location : Edinburgh, Scotland, United Kingdom Job Level : Middle Designation : Customer Service Manager at British Gas
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Insights For Selling To Colin

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Don’t assume a yes just because they have not said no
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Colin is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Colin

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Colin move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Colin take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Colin

Personality Compatibility


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