Colin F. in

Colin F.

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Customer Service Manager at British Gas
📍 Edinburgh, Scotland, United Kingdom

Colin is a senior leader with over 30 years of dedicated experience in technical and operational leadership at British Gas. His expertise spans customer service, operations, and performance management, working with a wide range of business, residential, and government clients within the energy sector.

He has a demonstrated history of managing large teams and complex projects, consistently focusing on process improvement and service delivery. Colins background includes education in management from Stevenson College and Telford College, providing a strong foundation for his extensive career.

Unique Fact: Colin has built his entire three-decade-long career within one organization, British Gas, progressing through numerous managerial roles.

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Experience
35 Years
Current Role
Customer Service Manager
Job Level
Middle
Location
Edinburgh, Scotland, United Kingdom
Personality Overview

How Colin shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Colin cares about

Customer Service
As a Customer Service Manager with deep experience, he focuses on managing relationships with business, residential, and government clients.
Operational Leadership
Has held multiple leadership roles including Operations, Performance, and Service Delivery Manager, showing a focus on operational efficiency.
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Career

Work history

11-2020
Customer Service Manager
British Gas
12-2013 - 11-2020
Operations Manager
British Gas
3-2011 - 11-2013
Performance Manager
British Gas
11-2006 - 2-2011
Service Delivery Manager
British Gas
5-2005 - 11-2006
Field Service Manager
British Gas
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2000 - 2002
HNC Management
Stevenson College
1988 - 1990
ONC
Telford College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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