Corrine Yuen

Inquirer
DISC Type : dc

SVP, Customer Care at HSBC

Singapore

Overview

Corrine is a seasoned customer service advocate with extensive experience in management, sales, and marketing at major financial institutions like HSBC and AXA. She currently leads the customer service department, focusing on enhancing customer satisfaction and improving backend processes. She plays a key role in representing the voice of the customer to executive leadership.

She believes strongly in maintaining a positive frame of mind and a "can-do attitude, " viewing challenges as experiences to be gained. Corrine is motivated by seeing things from a positive angle and encourages others to see the glass as half full rather than dwelling on negativity.

Unique fact: She represents the voice of the customer directly to the companys Executive Committee through monthly Quality Committees.

Personality Overview

ROI Conscious

Hard To Convince

Demanding

They respond well to confident salespeople.  They don’t always try to control the conversation but neither do they like yielding it fully. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Voice of Customer
She plays a key role in representing how customers perceive the company directly to the executive team, ensuring their feedback influences business decisions.
Customer Satisfaction
Her current role is focused on driving higher customer satisfaction and Net Promoter Scores (NPS) by improving backend processes and overall customer experience.
Positive Mindset
Her personal posts emphasize the importance of positivity, having a "can-do attitude, " and seeing challenges as valuable experiences rather than obstacles.

Media Appearances

Corrine has no verified media appearances

Work History

8-2022 - 10-2024
SVP, Customer Care at HSBC
4-2020 - 8-2022
Deputy Director, Customer Care at AXA
4-2019 - 3-2020
Senior Manager, Customer Care at AXA
4-2015 - 3-2019
Manager, Customer Care at AXA
5-2014 - 3-2015
Manager, Complaint Resolution Unit at AXA

Education

Corrine has no verified education history

More Information

Social Presence :

Prographics :

Exp : 29 Location : Singapore Job Level : N/A Designation : SVP, Customer Care at HSBC
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Insights For Selling To Corrine

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Tell them that you are there to help them create visible impact within their organization
  • Refer to testimonials from others in similar positions

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Refrain from asking too many questions
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Corrine is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Corrine

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Corrine move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Corrine take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Corrine

Personality Compatibility


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