Corrine Yuen in

Corrine Yuen

Inquirer · DISC type dc
SVP, Customer Care at HSBC
📍 Singapore

Corrine is a seasoned customer service advocate with extensive experience in management, sales, and marketing at major financial institutions like HSBC and AXA. She currently leads the customer service department, focusing on enhancing customer satisfaction and improving backend processes. She plays a key role in representing the voice of the customer to executive leadership.

She believes strongly in maintaining a positive frame of mind and a "can-do attitude, " viewing challenges as experiences to be gained. Corrine is motivated by seeing things from a positive angle and encourages others to see the glass as half full rather than dwelling on negativity.

Unique fact: She represents the voice of the customer directly to the companys Executive Committee through monthly Quality Committees.

Read the full overview →
Experience
29 Years
Current Role
SVP, Customer Care
Location
Singapore
Personality Overview

How Corrine shows up

ROI Conscious
Hard To Convince
Demanding

They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Priorities

Topics Corrine cares about

Voice of Customer
She plays a key role in representing how customers perceive the company directly to the executive team, ensuring their feedback influences business decisions.
Customer Satisfaction
Her current role is focused on driving higher customer satisfaction and Net Promoter Scores (NPS) by improving backend processes and overall customer experience.
+5 more topics Login to view topics
Career

Work history

8-2022 - 10-2024
SVP, Customer Care
HSBC
4-2020 - 8-2022
Deputy Director, Customer Care
AXA
4-2019 - 3-2020
Senior Manager, Customer Care
AXA
4-2015 - 3-2019
Manager, Customer Care
AXA
5-2014 - 3-2015
Manager, Complaint Resolution Unit
AXA
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Corrine has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

Other HSBC Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Corrine. Free, 10 seconds.