Courtney Senac, P.E.

Critic
DISC Type : C

Senior Product Implementation & Customer Success Manager at LeanTaaS

Baton Rouge, Louisiana, United States

Overview

Courtney is a Senior Product Implementation & Customer Success Manager at LeanTaaS, specializing in hospital staffing and patient flow optimization. She leverages a unique background as a licensed Professional Engineer with an MBA from Louisiana State University to improve healthcare operations, previously driving cost savings and efficiency at Kaufman Hall.


As a Professional Engineer working in healthcare technology and customer success, she brings a distinctive analytical and problem-solving perspective to the industry.

Personality Overview

ROI Driven

Precise

Information Seeker

They prefer to analyze logically and value objective facts over emotions.  They don’t appreciate bells and whistles unless backed by data. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Hospital Staffing
Her current role and previous experience at Kaufman Hall focus on optimizing hospital nursing staffing, a topic she is actively hiring for.
Patient Flow
She is hiring for roles focused on optimizing inpatient flow and hospital capacity, indicating a key area of professional interest.
AI in Healthcare
A recent hiring post explicitly mentions using AI and "Transformation as a Service" to solve hospital capacity challenges.

Media Appearances

Courtney has no verified media appearances

Work History

1-2024
Senior Product Implementation & Customer Success Manager at LeanTaaS
3-2023 - 12-2023
Assistant Vice President at Kaufman Hall
8-2020 - 3-2023
Senior Associate at Kaufman Hall
7-2019 - 8-2020
Administrative Fellow at Ochsner Health
3-2018 - 6-2019
Administrative Intern at Ochsner Health

Education

2012 - 2016
Bachelor of Science (BS) from Louisiana State University
2017 - 2019
Master of Business Administration - MBA from Louisiana State University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Baton Rouge, Louisiana, United States Job Level : Middle Designation : Senior Product Implementation & Customer Success Manager at LeanTaaS
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Insights For Selling To Courtney

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be formal and objective, they will appreciate it more

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Do not use very emotional or colorful language
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Courtney is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Courtney

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Courtney move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Courtney take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Courtney

Personality Compatibility


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