Craig Skipper

Observer
DISC Type : ic

ITSM Technical Product Manager at Culligan International

Dereham, England, United Kingdom

Overview

As an ITSM Technical Product Manager at Culligan with over 20 years of experience, Craig focuses on optimizing service delivery processes across EMEA. An alumnus of Norwich City College and ITIL v4 certified, he is described by colleagues as patient and highly effective at solving complex IT problems.

He is known for his patience and for taking extra time to clearly explain technical solutions to his colleagues.

Personality Overview

Example Seeker

Value Driven

Curious

They often ask many questions and rely heavily on information and documentation.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

IT Service Management
His entire career, including his current role as ITSM Technical Product Manager and his ITIL certification, revolves around delivering and managing IT services effectively.
Service Delivery
He leads the EMEA Service Delivery function, focusing on enhancing customer satisfaction and driving business performance through seamless service operations.
IT Recruitment
He actively shares job opportunities at Culligan for roles in IT support and Salesforce, highlighting the company's growth and team-oriented environment.

Media Appearances

Craig has no verified media appearances

Work History

4-2025
ITSM Technical Product Manager at Culligan International
1-2023 - 4-2025
Head of IT Service Delivery (EMEA) at Culligan International
8-2020 - 1-2023
Head of IT (UK and Ireland) at Culligan International
10-2018 - 8-2020
IT Manager at Zip Water UK
10-2016 - 10-2018
IT Network Administrator at Zip Water UK

Education

1999 - 2001
HND from Norwich City College

More Information

Social Presence :

Prographics :

Exp : 22 Location : Dereham, England, United Kingdom Job Level : Middle Designation : ITSM Technical Product Manager at Culligan International
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Insights For Selling To Craig

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Share testimonials from known people and give multiple examples of product value
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Craig is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Craig

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Craig move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Craig take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Craig

Personality Compatibility


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