Mark Ward, CISM

Initiator
DISC Type : Di

Chief Information Security Officer at Heathrow

Welwyn, England, United Kingdom

Overview

Mark is an award-winning Chief Information Security Officer with extensive experience across finance, telecoms, utilities, and law enforcement. He is a Certified Information Security Manager (CISM) and former Army veteran, recognized for developing best-in-class security strategies. Colleagues describe him as a passionate expert, an energetic great leader, and someone who knows how to have fun.

Outside of his CISO role, Mark is an amateur triathlete and a British Army veteran who has been involved in security since 1991. He actively raises money for All Call Signs, an organization that supports service members and veterans. His posts show he enjoys effective networking and supporting former colleagues in their careers.

He sits on the UK Government’s Joint Fraud Taskforce and is the Chair of the Communications Crime and Strategy Group.

Personality Overview

Friendly Challenger

Conviction Driven

Risk-Accepting

They don’t mind taking a stand if they believe in something.  They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Cybersecurity Strategy
He has a history of defining and implementing comprehensive security strategies at major organizations like Three UK and Heathrow, focusing on governance, risk, and transformation.
Fraud Prevention
Serves on the UK Government's Joint Fraud Taskforce and chairs the Communications Crime & Strategy Group, indicating deep involvement in national anti-fraud efforts.
Incident Response
Has direct experience leading the recovery from a major cyber incident at Interserve Group, coordinating with law enforcement and regulators to restore systems.

Media Appearances

Mark Ward – Chief Information Security Officer at Heathrow Airport Holdings. Featured in The Org

See Now

Day in the life: Mark Ward. Featured in Three Media Centre (Three UK)

See Now

Work History

10-2025
Chief Information Security Officer at Heathrow
6-2023 - 6-2025
Chair of the Communications Crime & Strategy Group at Communications Crime & Strategy Group
8-2021 - 6-2025
Chief Information Security Officer at Three UK
6-2020 - 8-2021
Group Chief Information Security Officer (CISO) at Interserve Group Limited
1-2020 - 5-2020
Consulting Specialist CISO at MDL Associates Financial Services

Education

Education details unavailable from City of Portsmouth Boys School

More Information

Social Presence :

Prographics :

Exp : N/A Location : Welwyn, England, United Kingdom Job Level : Leadership Designation : Chief Information Security Officer at Heathrow
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Focus on the big picture and the strategic value of your product
  • Refer to testimonials from well known people to highlight the value of your product

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Mark

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Mark take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Mark

Personality Compatibility


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