Craig is the Head of Customer Experience at Business Stream, leveraging extensive experience in operational transformation. His background includes roles as a Managing Consultant at Capgemini, where he served clients in the utilities, financial, retail, and government sectors, and as a Head of Operations managing approximately 500 staff.
He once successfully established an offshore customer service operation in Mumbai.
Craig Watson
Managing Consultant at Capgemini
Greater Dundee Area, United Kingdom
Overview
Topics They Care About
Customer Experience Strategy
His career is centered on customer experience, currently leading this function at a major utilities company, Business Stream.
Operational Transformation
A primary focus during his time as a Managing Consultant at Capgemini involved leading operational transformation projects for clients across various industries.
Utilities Sector CX
He possesses direct experience in the utilities industry from his consulting work and his current leadership role at Business Stream, a water retailer.
Media Appearances
Craig has no verified media appearances
Work History
1-2004 - 5-2010
Managing Consultant at Capgemini
8-2002 - 12-2003
Head of Operations at McIntyre and King t/a Anipoint
7-2001 - 6-2002
Account Manager at TSC
6-1996 - 6-2001
Account Manager at Sykes
Head of Customer Experience at Business Stream
Education
Craig has no verified education history
More Information
Social Presence :
Prographics :
Exp : 13
Location : Greater Dundee Area, United Kingdom
Job Level : Mid-senior
Designation : Managing Consultant at Capgemini
