Craig Watson
Managing Consultant at Capgemini
📍 Greater Dundee Area, United Kingdom
Craig is the Head of Customer Experience at Business Stream, leveraging extensive experience in operational transformation. His background includes roles as a Managing Consultant at Capgemini, where he served clients in the utilities, financial, retail, and government sectors, and as a Head of Operations managing approximately 500 staff.
He once successfully established an offshore customer service operation in Mumbai.
Read the full overview →Experience
13 Years
Current Role
Managing Consultant
Job Level
Mid-senior
Location
Greater Dundee Area, United Kingdom
Personality Overview
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Priorities
Topics Craig cares about
Customer Experience Strategy
His career is centered on customer experience, currently leading this function at a major utilities company, Business Stream.
Operational Transformation
A primary focus during his time as a Managing Consultant at Capgemini involved leading operational transformation projects for clients across various industries.
Career
Work history
1-2004 - 5-2010
Managing Consultant
Capgemini
8-2002 - 12-2003
Head of Operations
McIntyre and King t/a Anipoint
7-2001 - 6-2002
Account Manager
TSC
6-1996 - 6-2001
Account Manager
Sykes
Head of Customer Experience
Business Stream
In the press
Media appearances
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Education
Craig has no verified education history
Social presence
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