Crystal Susong

Enigma
DISC Type : cdi

Director of Client Development at RGP

Argyle, Texas, United States

Overview

As Director of Client Development at RGP, Crystal Susong leverages her background in technology and hospitality to help clients solve complex business challenges. With a Business degree from UNT, she specializes in building high-performing teams for transformation projects. Colleagues describe her as insightful and a quick learner.

Crystal is passionate about connecting with others, viewing it as a valuable part of both her professional and personal life. Her certifications in Generative AI and Design Thinking suggest a keen interest in exploring new ideas and creative problem-solving methodologies to foster these connections.

She successfully transitioned from the hospitality industry to IT recruiting, where she was rapidly recognized as a subject matter expert.

Personality Overview

Friendly Yet Blunt

Challenger

Fast Follower

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information. They are generally strong communicators and are not easy to convince.

Topics They Care About

Client Transformation
Helps organizations tackle transformation and operational challenges by connecting them with expertise in finance, risk, IT, and supply chain.
Building Teams
Focuses on helping clients build high-performing teams by aligning them with the right talent and expertise to navigate change successfully.
Generative AI
Holds a certification in Generative AI, indicating a professional interest in understanding and applying emerging technologies in business.

Media Appearances

Crystal has no verified media appearances

Work History

7-2025
Director of Client Development at RGP
9-2022 - 7-2025
Account Executive at Motion Recruitment
7-2022 - 9-2022
Recruiter at Motion Recruitment
5-2004 - 2-2014
Business Development/Sales at Pappas Restaurants, Inc.

Education

9-1999 - 5-2004
Bachelor of Business Administration - BBA from University of North Texas

More Information

Social Presence :

Prographics :

Exp : 13 Location : Argyle, Texas, United States Job Level : Mid-senior Designation : Director of Client Development at RGP
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Insights For Selling To Crystal

During A Call Or A Meeting

DO's

  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked
  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Crystal is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Crystal

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Crystal move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Crystal take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Crystal

Personality Compatibility


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