Dale Brooker is a Senior Manager of Global Service Delivery for the Digital Workplace at Black Box. He is an exemplary and results-oriented technical leader who focuses on aligning his teams efforts with customer needs. Colleagues describe him as being committed to customer satisfaction and effective at empowering his teams.
Dale is a public-facing expert for Black Box, featured as a speaker in webinars on transforming the customer experience using technologies like Generative AI and CCaaS migrations.
Dale Brooker
Senior Manager, Global Service Delivery - Digital Workplace at Black Box
Sugar Land, Texas, United States
Overview
Topics They Care About
Customer Experience (CX)
He is a featured speaker for Black Box on revolutionizing managed Customer Experience (CX) services and leveraging new technologies for CX transformation.
Generative AI
Represents Black Box in webinars discussing the application of Generative AI to create differentiated and exceptional digital and human interactions for customers.
CCaaS Migration
Serves as a panelist and expert on the best practices for migrating contact centers to cloud-based CCaaS platforms for improved performance and customer satisfaction.
Media Appearances
Black Box debuts Digital Workplace. Featured in ITWeb
Work History
9-2021
Senior Manager, Global Service Delivery - Digital Workplace at Black Box
Senior Manager at Black Box
Education
Dale has no verified education history
More Information
Social Presence :
Prographics :
Exp : 4
Location : Sugar Land, Texas, United States
Job Level : Middle
Designation : Senior Manager, Global Service Delivery - Digital Workplace at Black Box
