Dana Carter, MBA

Examiner
DISC Type : cs

Manager, Customer Success at Navusoft, Inc.

Greater Houston, United States

Overview

Dana has no verified overview

Personality Overview

Late Adopter

Process Oriented

Overcautious

They do not like taking risks at all and go for proven options in the end.  Being observant comes to them naturally. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Dana has no verified topics they care about

Media Appearances

Dana has no verified media appearances

Work History

6-2025
Manager, Customer Success at Navusoft, Inc.
7-2024 - 3-2025
Vice President of Customer Success at WASTELINQ, Inc.
1-2022 - 7-2024
Director of Client Enablement and Partner Strategy/Engagement at WASTELINQ, Inc.
11-2019 - 1-2022
Manager - Customer Experience & Business Operations/Support at WASTELINQ, Inc.
11-2016 - 11-2017
Outside Sales Representative at Adler Tank Rentals

Education

2005 - 2007
Master of Business Administration (M.B.A.) from University of Houston-Clear Lake
1997 - 2000
Bachelor of Science (B.S.) from University of North Texas

More Information

Social Presence :

Prographics :

Exp : 12 Location : Greater Houston, United States Job Level : Middle Designation : Manager, Customer Success at Navusoft, Inc.
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Insights For Selling To Dana

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dana is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Dana

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Dana move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Dana take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Dana

Personality Compatibility


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