Dana Madlem

Doer
DISC Type : ds

Chief Executive Officer at Rush Order

San Francisco Bay Area, United States

Overview

Dana Madlem is the CEO of Rush Order, where he provides global order fulfillment and customer support solutions for high-growth brands. With an MBA from Santa Clara University, he is an expert in creating scalable customer experiences. Colleagues and clients often describe him as strategic, thorough, and attentive to detail.

Outside of his professional life, Dana is an avid trail runner. He lives in a small town where he enjoys the local community and, like many, deals with the occasional challenges of suburban life, such as package theft.

He once wrote a professional blog post about preventing porch piracy that opened with the personal story of his own running shoes being stolen.

Personality Overview

Deliberate Doer

Strategic Planner

Fast-paced

Reading between the lines and seeing beyond your words comes naturally to them.  They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

E-commerce Fulfillment
As CEO of Rush Order and an author of numerous articles on the topic, he is an expert in 3PL solutions for direct-to-consumer brands.
Scaling Growth Brands
His company, Rush Order, is specifically positioned as "The 3PL for High Growth Brands, " and client recommendations praise his strategic roadmaps for scaling.
Customer Experience
He emphasizes the importance of a seamless customer journey, from order fulfillment to post-purchase support, and writes about best practices for DTC brands.

Media Appearances

Dana Madlem – Profile on TheOrg (Chief Executive Officer, Rush Order). Featured in TheOrg

See Now

Work History

1-2024
Chief Executive Officer at Rush Order
10-2012 - 12-2023
Vice President Services at Rush Order
11-2011 - 10-2012
Vice President Business Development at Gerson Lehrman Group
6-2010 - 11-2011
Global Client Director at Gartner
10-2008 - 6-2010
Account Executive at Gartner

Education

MBA from Santa Clara University
BA from Pomona College

More Information

Social Presence :

Prographics :

Exp : 22 Location : San Francisco Bay Area, United States Job Level : Leadership Designation : Chief Executive Officer at Rush Order
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Insights For Selling To Dana

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't go over them unless you are left with no other option
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dana is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Dana

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Dana move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Dana take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Dana

Personality Compatibility


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