Daniel Ibarra Alzate

Energizer
DISC Type : I

Workforce Management at Soft-G Net

Barranquilla, Atlántico, Colombia

Overview

Daniel is a results-oriented WFM & Training Supervisor at Soft-G Ne, where he focuses on operational excellence and strategic resource optimization. He is currently pursuing a degree in International Business and Trade at Universidad Simón Bolívar and holds a certification in Analyzing and Visualizing Data with Microsoft Power BI.

He is a forward-thinking professional with a clear ambition to become a Global Partnerships & Expansion Strategist. His interest in industry leaders like HubSpot suggests a focus on modern business growth methodologies and inbound marketing strategies.

Unique fact: Daniel single-handedly manages both the Workforce Management and the Training departments for his company while simultaneously attending university.

Personality Overview

Full Of Energy

Relationship Oriented

Imaginative

They are people oriented, friendly and like creating new connections.  They excel at seeing the bigger picture, and the long-term impact of their decisions. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Workforce Optimization
Responsible for balancing staffing with call demands to ensure equitable workload distribution and reduce agent stress while maintaining operational efficiency.
Talent Development
Supervises and manages the operations training team, designing and delivering programs for new agents and providing continuous mentoring and feedback.
Data-Driven Operations
Certified in Microsoft Power BI, he leverages data insights to analyze performance, improve training materials, and enhance overall efficiency.

Media Appearances

Daniel has no verified media appearances

Work History

9-2023
Workforce Management at Soft-G Net
9-2023
Training Supervisor at Soft-G Net
7-2022 - 9-2023
Operations Trainer at Soft-G Net

Education

2-2023 - 6-2027
Professional Bachelor's degree in International Business and Trade from Universidad Simón Bolívar
2-2015 - 12-2020
High School Diploma Specialized in Humanities from Institución Educativa Distrital Betania Norte

More Information

Social Presence :

Prographics :

Exp : 3 Location : Barranquilla, Atlántico, Colombia Job Level : N/A Designation : Workforce Management at Soft-G Net
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Insights For Selling To Daniel

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Talk anecdotally about the customer experience that your product offers
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Don’t be excessively objective, be a storyteller
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Daniel is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Daniel

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Daniel move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Daniel take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Daniel

Personality Compatibility


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