Daniel Ibarra Alzate in

Daniel Ibarra Alzate

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Workforce Management at Soft-G Net
📍 Barranquilla, Atlántico, Colombia

Daniel is a results-oriented WFM & Training Supervisor at Soft-G Ne, where he focuses on operational excellence and strategic resource optimization. He is currently pursuing a degree in International Business and Trade at Universidad Simón Bolívar and holds a certification in Analyzing and Visualizing Data with Microsoft Power BI.

He is a forward-thinking professional with a clear ambition to become a Global Partnerships & Expansion Strategist. His interest in industry leaders like HubSpot suggests a focus on modern business growth methodologies and inbound marketing strategies.

Unique fact: Daniel single-handedly manages both the Workforce Management and the Training departments for his company while simultaneously attending university.

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Experience
3 Years
Current Role
Workforce Management
Location
Barranquilla, Atlántico, Colombia
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Daniel cares about

Workforce Optimization
Responsible for balancing staffing with call demands to ensure equitable workload distribution and reduce agent stress while maintaining operational efficiency.
Talent Development
Supervises and manages the operations training team, designing and delivering programs for new agents and providing continuous mentoring and feedback.
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Career

Work history

9-2023
Workforce Management
Soft-G Net
9-2023
Training Supervisor
Soft-G Net
7-2022 - 9-2023
Operations Trainer
Soft-G Net
In the press

Media appearances

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Education
2-2023 - 6-2027
Professional Bachelor's degree in International Business and Trade
Universidad Simón Bolívar
2-2015 - 12-2020
High School Diploma Specialized in Humanities
Institución Educativa Distrital Betania Norte
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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