Daniel Tellez Sampayo is a Subdirector of Engineering for LATAM CC & UC at Scotiabank, specializing in the design, architecture, and implementation of Contact Center and Unified Communications solutions. He ensures global standards adherence and SLA compliance across various countries.
He has a strong background in technological support and administration, with extensive experience in managing operations, maintenance, and vendor relationships. Daniel also has an interest in companies like Oracle and Cisco, often integrating their technologies.
Daniel started his career supporting Contact Center infrastructure at Sistemas Especializados Brain, specifically for AVAYA-NICE systems.
Daniel Tellez Sampayo
Subdirector ingeniería LATAM CC & UC at Scotiabank
Netzahualcóyotl, México, Mexico
Overview
Topics They Care About
Contact Center Solutions
As Subdirector ingeniería LATAM CC & UC at Scotiabank, Daniel is responsible for the design, architecture, and implementation of CC solutions, adhering to global standards and SLAs.
Unified Communications
His role involves the design, architecture, and implementation of UC solutions for the LATAM region, indicating a strong focus on this technology.
Technological Support
Daniel has extensive experience as a Specialist and Senior Advisor in technological support, overseeing administration, operation, and maintenance of systems.
Media Appearances
Daniel has no verified media appearances
Work History
5-2023
Subdirector ingeniería LATAM CC & UC at Scotiabank
6-2017 - 5-2023
Especialista de soporte tecnologico at Scotiabank
10-2012 - 6-2017
Asesor de soporte tecnologico Sr at Scotiabank
2-2010 - 6-2012
Ingeniero de soporte al cliente at Sistemas especializados brain (AVAYA-BANAMEX)
Education
2003 - 2008
Ingeniería from Universidad Tecnológica de México
More Information
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Location : Netzahualcóyotl, México, Mexico
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Designation : Subdirector ingeniería LATAM CC & UC at Scotiabank
