Daniela leads Training, Communication, and Quality Governance in Customer Care at Natura Brasil. Her career includes coordinating customer service operations and digital/social media channels. She holds an MBA in Project Management from FGV, complemented by degrees in Human Resources and Tourism, blending diverse expertise to enhance customer experience.
Her unique educational path combines tourism, human resources, and project management, providing a distinctive multi-faceted approach to her role in customer care.
Daniela Nascimento
Coordenadora de Customer Care at Natura
Campinas, São Paulo, Brazil
Overview
Topics They Care About
Customer Care Governance
Her current and previous roles at Natura focus on operations, quality, training, and governance within customer care, indicating deep expertise in this area.
Digital Customer Channels
Previously served as the Coordinator of Digital Channels and Social Media at Natura, showing a strong background in managing online customer interactions.
Project Management
Holds an MBA in Project Management from FGV, which she applies to managing large-scale customer care initiatives and operations.
Media Appearances
Daniela has no verified media appearances
Work History
4-2011
Coordenadora de Customer Care at Natura
4-2011
Coordenador de Operações de Atendimento ao Cliente at Natura Cosméticos
Coordenadora de Canais Digitais e Mídias Sociais at Natura
Education
Education details unavailable from Fundação Bradesco
More Information
Social Presence :
Prographics :
Exp : 14
Location : Campinas, São Paulo, Brazil
Job Level : N/A
Designation : Coordenadora de Customer Care at Natura
