Daniela Nascimento
Coordenadora de Customer Care at Natura
📍 Campinas, São Paulo, Brazil
Daniela leads Training, Communication, and Quality Governance in Customer Care at Natura Brasil. Her career includes coordinating customer service operations and digital/social media channels. She holds an MBA in Project Management from FGV, complemented by degrees in Human Resources and Tourism, blending diverse expertise to enhance customer experience.
Her unique educational path combines tourism, human resources, and project management, providing a distinctive multi-faceted approach to her role in customer care.
Read the full overview →Experience
14 Years
Current Role
Coordenadora de Customer Care
Location
Campinas, São Paulo, Brazil
Personality Overview
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Priorities
Topics Daniela cares about
Customer Care Governance
Her current and previous roles at Natura focus on operations, quality, training, and governance within customer care, indicating deep expertise in this area.
Digital Customer Channels
Previously served as the Coordinator of Digital Channels and Social Media at Natura, showing a strong background in managing online customer interactions.
Career
Work history
4-2011
Coordenadora de Customer Care
Natura
4-2011
Coordenador de Operações de Atendimento ao Cliente
Natura Cosméticos
Coordenadora de Canais Digitais e Mídias Sociais
Natura
In the press
Media appearances
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Education
Education details unavailable
Fundação Bradesco
Social presence
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