Daniella Twelvetree in

Daniella Twelvetree

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Head of Customer Communications & Engagement at Pennon Group Plc
📍 Glastonbury, England, United Kingdom

Daniella is the Head of Customer Communications & Engagement at Pennon Group Plc, with over 20 years of leadership experience in integrated marketing for the banking and utilities sectors. A University of Humberside graduate, colleagues describe her as an inspiring, customer-centric, and courageous leader.

Outside of work, Daniella prioritizes her family, having taken a career break to relocate with them during the pandemic. Her previous volunteer role as an Area Director for St John Ambulance also points to a strong interest in community service and engagement.

She has a proven record of building exceptional teams and delivering business growth.

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Experience
9 Years
Current Role
Head of Customer Communications & Engagement
Job Level
Mid-senior
Location
Glastonbury, England, United Kingdom
Personality Overview

How Daniella shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Daniella cares about

Customer Engagement
Her current role focuses on customer communications and engagement, building on over 20 years of experience in customer-facing marketing strategies.
Marketing Leadership
She has a long history in leadership roles, including Campaign Director at Barclays, and is consistently recommended as a brilliant, inspiring, and supportive leader.
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Career

Work history

6-2024
Head of Customer Communications & Engagement
Pennon Group Plc
4-2023 - 6-2024
Head of Customer communications and Engagement
South West Water
9-2020 - 3-2023
Area Director
St John Ambulance
4-2020 - 9-2020
Career break to relocate with my family (during covid)
Career Break
12-2018 - 3-2020
Campaign Director
Barclays UK
In the press

Media appearances

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Education
9-1992 - 6-1996
Bachelor of Science - BSc
The University of Humberside
1990 - 1992
A levels
King James’s School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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