Danielle Duke, MCICM

Doer
DISC Type : ds

Head of Credit Revenue Recovery at Utilita Energy

Bournemouth, England, United Kingdom

Overview

Danielle is the Head of Credit Revenue Recovery at Utilita Energy, with over a decade of experience in credit management, particularly within the UK utility sector. A recognized industry leader, she has received multiple awards, including Business Leader of the Year 2024. People often describe her as dedicated, hard-working, and enthusiastic.

Outside of her professional life, Danielle is a passionate advocate for inclusivity in youth activities. She has publicly shared her deep appreciation for her sons football coach, an Autism Ambassador, highlighting the profound positive impact of patient and inclusive coaching on childrens lives and development.

She helps shape industry standards by serving as a judge for the prestigious Collections and Vulnerability Awards.

Personality Overview

Strategic Planner

Fast-paced

Results Focused

Reading between the lines and seeing beyond your words comes naturally to them.  They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Consumer Vulnerability
Serves as a judge for the 'Collections & Vulnerability Awards', showing a professional focus on identifying and supporting vulnerable customers in the credit industry.
Energy Sector Regulation
She is a featured speaker at Credit Week 2025, where she will share insights on balancing regulatory requirements for pre-payment meters in the energy sector.
Credit Industry Leadership
Recognized on Credit Connect's 'Industry Leaders list for 2025' and the 'Credit 500', underscoring her influence and standing in the financial services community.

Media Appearances

Danielle has no verified media appearances

Work History

4-2022
Head of Credit Revenue Recovery at Utilita Energy
12-2020
Credit Manager at Utilita Energy
12-2018 - 11-2020
Head of Customer Recoveries & Support at iSupplyEnergy
9-2016 - 12-2018
Credit Control Manager at iSupplyEnergy
7-2013 - 9-2016
Finance Administrator at Kondor Ltd

Education

Danielle has no verified education history

More Information

Social Presence :

Prographics :

Exp : 16 Location : Bournemouth, England, United Kingdom Job Level : Mid-senior Designation : Head of Credit Revenue Recovery at Utilita Energy
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Insights For Selling To Danielle

During A Call Or A Meeting

DO's

  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Focus on the results that your product produces, expect some strategic questions in return

DONT's

  • Don't go over them unless you are left with no other option
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Danielle is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Danielle

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Danielle move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Danielle take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Danielle

Personality Compatibility


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