Danielle Erickson

Questioner
DISC Type : c

Senior Vice President of Operations at InteLogix

Fruita, Colorado, United States

Overview

Danielle Erickson is a seasoned BPO leader and the Senior Vice President of Operations at InteLogix, specializing in CX operations. With extensive experience in P&L ownership across diverse industries, she focuses on balancing digital innovation with human capabilities to drive results. She holds a Bachelor of Applied Science from Liberty University.

Outside of work, Danielle is passionate about community engagement and serves as a board member for Seedlings Braille Books for Children, an organization providing low-cost books to children with vision loss. She also actively volunteers for causes like the Community Food Bank to combat local hunger.

She was recently named a finalist for the prestigious CCWomen Hall of Fame award, which recognizes women driving lasting change in the customer contact industry.

Personality Overview

Systematic

Not Easily Convinced

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to fully evaluate every situation.

Topics They Care About

Human-Digital Balance
Her professional philosophy centers on balancing digital innovation with human capabilities to achieve exceptional results in customer experience.
Women in Leadership
Recognized as a finalist for the CCWomen Hall of Fame, an award celebrating women who are driving systemic change in the customer contact industry.
Childhood Literacy
Serves as a dedicated board member for Seedlings Braille Books for Children, actively promoting literacy for visually impaired youth.

Media Appearances

InteLogix's Danielle Erickson Named Finalist for CCWomen Hall of Fame. Featured in InteLogix

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Work History

6-2025
Senior Vice President of Operations at InteLogix
1-2023 - 6-2025
Vice President Operations at InteLogix
1-2023 - 7-2023
Vice President at GC Services
10-2021 - 2-2023
Sr. Director of Client Services at STARTEK
5-2017 - 4-2019
Director of Account Management / Site Director at STARTEK

Education

7-2016 - 10-2020
Bachelor of Applied Science - BASc from Liberty University
8-2011 - 5-2016
Bachelor of Applied Science - BASc from Liberty University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Fruita, Colorado, United States Job Level : Leadership Designation : Senior Vice President of Operations at InteLogix
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Insights For Selling To Danielle

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Emphasise more on facts and measurable benefits
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Danielle is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Danielle

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Danielle move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Danielle take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Danielle

Personality Compatibility


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