Dave Stubberfield

Visionary
DISC Type : Ds

Founder at NOVA

Romford, England, United Kingdom

Overview

Dave Stubberfield is a consultant, author, and founder focused on driving sustainable growth. He specializes in Continuous Improvement, Customer Experience, and Change Management—what he terms the "Triangle of Truth. " An experienced trainer and facilitator, he holds Black Belt and Green Belt certifications and began his career with an apprenticeship at BT.

Dave found his professional calling after being introduced to Lean methodology early in his career, a spark that led him to leave the corporate world and start his own business. People who have worked with him describe him as knowledgeable, engaging, fun, and insightful.

He co-authored the book "Supercharging the Customer Experience: How Organizational Alignment Drives Performance. "

Personality Overview

Objective Evaluator

Big Vision Person

Early Adopter

They are very professional in their approach and can weigh multiple perspectives together.  Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Customer Experience
Co-authored a book on the topic and is recognized as a Top 5 Global CX Influencer, focusing on aligning brand, employees, and systems to enhance CX.
Continuous Improvement
Found his professional passion in Continuous Improvement after being introduced to Lean methodology early in his career at BT, building frameworks based on Kaizen and Lean.
Change Management
Helps organizations implement sustainable changes to create high-performing teams and scalable operations, a core pillar of his "Triangle of Truth" methodology.

Media Appearances

Dave has no verified media appearances

Work History

1-2024
Founder at NOVA
1-2021
Director & Principal Consultant at Carter Consultancy
1-2019 - 3-2025
Continuous Improvement & Accelerate Lead at BT
11-2014 - 1-2019
Global Cloud Support - Shift Manager at BT
1-2012 - 11-2012
Operational Change Agent for Lean at BT

Education

Black Belt from QA Limited
Green Belt from British Quality Foundation

More Information

Social Presence :

Prographics :

Exp : 15 Location : Romford, England, United Kingdom Job Level : Leadership Designation : Founder at NOVA
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Insights For Selling To Dave

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Avoid putting conscious effort into relationship-building
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dave is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Dave

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Dave move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Dave take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Dave

Personality Compatibility


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