Dave Stubberfield in

Dave Stubberfield

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Founder at NOVA
📍 Romford, England, United Kingdom

Dave Stubberfield is a consultant, author, and founder focused on driving sustainable growth. He specializes in Continuous Improvement, Customer Experience, and Change Management—what he terms the "Triangle of Truth. " An experienced trainer and facilitator, he holds Black Belt and Green Belt certifications and began his career with an apprenticeship at BT.

Dave found his professional calling after being introduced to Lean methodology early in his career, a spark that led him to leave the corporate world and start his own business. People who have worked with him describe him as knowledgeable, engaging, fun, and insightful.

He co-authored the book "Supercharging the Customer Experience: How Organizational Alignment Drives Performance. "

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Experience
15 Years
Current Role
Founder
Job Level
Leadership
Location
Romford, England, United Kingdom
Personality Overview

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Priorities

Topics Dave cares about

Customer Experience
Co-authored a book on the topic and is recognized as a Top 5 Global CX Influencer, focusing on aligning brand, employees, and systems to enhance CX.
Continuous Improvement
Found his professional passion in Continuous Improvement after being introduced to Lean methodology early in his career at BT, building frameworks based on Kaizen and Lean.
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Career

Work history

1-2024
Founder
NOVA
1-2021
Director & Principal Consultant
Carter Consultancy
1-2019 - 3-2025
Continuous Improvement & Accelerate Lead
BT
11-2014 - 1-2019
Global Cloud Support - Shift Manager
BT
1-2012 - 11-2012
Operational Change Agent for Lean
BT
In the press

Media appearances

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Education
Black Belt
QA Limited
Green Belt
British Quality Foundation
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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