David Coombe

Collaborator
DISC Type : is

General Manager Customer Community and Engagement at SA Water

Greater Adelaide Area, Australia

Overview

David Coombe is a strategic leader serving as the General Manager of Customer, Community and Engagement at SA Water. With a background from the University of South Australia, he excels in leading technical and service teams, focusing on operational excellence and customer success. Colleagues describe him as having strong management and leadership skills.

He is an accomplished media performer and often acts as a key media spokesperson for SA Water on important community issues and infrastructure projects.

Personality Overview

Example Driven

Fair-minded

Consensus Builder

Scenarios where both sides can come out as winners appeal to them greatly.  They are more likely to opt for solutions that are proven in the market. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

Customer Experience
He has a deep background in establishing and leading customer experience functions, focusing on voice of customer programs and human-centered design.
Community Engagement
His current role and professional history emphasize a strong focus on engaging with customers and stakeholders to deliver positive community outcomes.
Team Leadership
Described as a builder of constructive culture and an inspirational leader, he focuses on team engagement, clear goals, and accountability.

Media Appearances

Our Executive team - SAWater. Featured in SA Water (official website)

See Now

Work History

5-2023
General Manager Customer Community and Engagement at SA Water
6-2023
Senior Manager Customer Experience at SA Water
Senior Manager External Relations at SA Water
Team Leader Customer Service at City of Charles Sturt

Education

2009 - 2009
Professional Management Program from University of Adelaide
1989 - 1992
Bachelor of Applied Science (BASc) from University of South Australia

More Information

Social Presence :

Prographics :

Exp : 2 Location : Greater Adelaide Area, Australia Job Level : Senior Designation : General Manager Customer Community and Engagement at SA Water
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Take time to make them feel comfortable before getting to the main pitch
  • Show them how they look good by making this decision
  • When asking them questions, sound relatable and informal

DONT's

  • Don’t get into excessive details unless prompted
  • Don’t sound very transactional
  • Don’t ask too many questions that sound too dry and objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from David

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will David move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can David take some risk or not?

  • They are unlikely to take many risks.

You And David

Personality Compatibility


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