David Holloway is the Head of Customer Service Operations at Avis Budget Group, leveraging over a decade of experience. He specializes in leadership development, sales operations, and workforce management, focusing on enhancing customer satisfaction and operational efficiency. He holds a Bachelor of Science from Northeastern State University.
He is passionate about fostering a collaborative culture that aligns service excellence with organizational goals. David focuses on empowering his teams to deliver impactful customer solutions and enhance revenue generation processes in dynamic, fast-paced environments.
He has direct oversight of a wide range of functions, including customer service, revenue generation, executive escalations, and multi-site BPOs.
David Holloway
Head of Customer Service Operations at Avis Budget Group
Tulsa, Oklahoma, United States
Overview
Topics They Care About
Customer Experience Strategy
His role centers on developing strategies to improve customer satisfaction and drive operational efficiency across service channels.
Leadership Development
A core competency mentioned in his professional summary, focused on empowering teams to deliver impactful solutions.
Contact Center Operations
He oversees internal contact centers and multi-site BPOs, managing everything from workforce management to IVR deployment.
Media Appearances
David has no verified media appearances
Work History
2-2023
Head of Customer Service Operations at Avis Budget Group
5-2022 - 1-2023
Head of Customer Service Operations - Interim at Avis Budget Group
9-2017 - 4-2022
Director Contact Center Operations at Avis Budget Group
6-2004 - 9-2007
Vendor Manager at AT&T Wireless
Education
1984 - 1991
BS from Northeastern State University
More Information
Social Presence :
Prographics :
Exp : 11
Location : Tulsa, Oklahoma, United States
Job Level : Mid-senior
Designation : Head of Customer Service Operations at Avis Budget Group
