David Shaw
Login to view DISC.David is a Certified Customer Experience Professional (CCXP) with over 20 years of experience building engaging customer and colleague experiences in the B2B SaaS accounting and payroll space. He has a proven track record of creating award-winning global CX programs and is currently open to new opportunities.
He is committed to continuous professional development, recently completing certifications in applying Generative AI to customer journey mapping and prompt writing for Microsoft Copilot. David actively uses his network to support and promote talented colleagues, showing a passion for helping others succeed.
His team won Best Customer Experience Team at both the 2024 North American and World Series Customer Centricity Awards.
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