David Steatham

Inquirer
DISC Type : cd

Customer Delivery Manager at British Gas

Birmingham, England, United Kingdom

Overview

David is a highly experienced Customer Delivery Manager with an impressive 25-year tenure at British Gas. He is a dedicated leader focused on safety, customer satisfaction, and driving positive change within the energy sector, leveraging his background in operational excellence.

Outside of his professional role, David is passionate about community engagement and sports. He actively participates in charity football events for causes like the Teenage Cancer Trust and dedicates time to volunteering with local organizations such as The Birmingham Settlement.

He holds a Level 2 coaching certification from The FA (The Football Association).

Personality Overview

Upfront

Judgemental

ROI Conscious

They care equally about the product and its potential impact.  They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Topics They Care About

Team Leadership
After 25 years at his company, he states that the people he works with are what make his journey worthwhile and genuinely enjoyable.
Community Volunteering
Recently organized a team volunteer day at The Birmingham Settlement, a local charity, and helped secure a £2, 000 donation for them.
Charity Fundraising
Participated in a charity football tournament with his British Gas colleagues to raise money and support the Teenage Cancer Trust.

Media Appearances

David has no verified media appearances

Work History

7-2018
Customer Delivery Manager at British Gas
7-2018 - 11-2018
Service Manager at British Gas
7-2017 - 1-2019
Operational Excellence Coach at British Gas
3-2017 - 6-2017
Service Manager at British Gas
6-2011 - 3-2017
Success Coach at British Gas

Education

2018 - 2018
FA learning Level 2 from FA
2017 - 2018
Assessing competance in the work place from British Gas

More Information

Social Presence :

Prographics :

Exp : 24 Location : Birmingham, England, United Kingdom Job Level : Middle Designation : Customer Delivery Manager at British Gas
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Make sure that you you respond to any queries from them quickly
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Avoid long winding pitches, stay objective
  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from David

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will David move?

  • Their decision making speed is somewhere in the middle.
  • Can David take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And David

Personality Compatibility


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