Deanna Davenport

Initiator
DISC Type : Di

Vice President Customer Experience at ePlus inc.

Dallas, Texas, United States

Overview

Deanna Davenport is the Vice President of Customer Experience at ePlus, where she focuses on transforming CX strategies and helping clients maximize their technology investments. Colleagues and peers describe her as an upbeat, energetic, creative, and detail-oriented leader who excels at communication.

Outside of work, Deanna is a passionate supporter of military veterans and their families, publicly expressing gratitude for their service and sacrifice. She believes in a human-centric approach, emphasizing that behind every metric is a personal story and is committed to empowering those around her.

Deanna has been repeatedly named one of the most influential female leaders in the IT channel by CRN, earning a spot on the "Power 80" and "Power 70" lists.

Personality Overview

Conviction Driven

Impact-Oriented

Risk-Accepting

They usually prefer to drive the conversation.  They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Customer Experience
Leads the CX program at ePlus, focusing on helping customers realize value from their software and services investments to achieve business objectives faster.
Strategic Alliances
Previously responsible for managing the national Cisco partnership at ConvergeOne, demonstrating expertise in driving go-to-market strategies with key technology partners.
Team Empowerment
Her leadership style focuses on challenging, guiding, and developing her staff into high-performing professionals, as noted in recommendations from colleagues.

Media Appearances

Deanna Davenport with #CiscoPartner ePlus inc. joins Oliver Tuszik to talk about ePlus. Featured in Facebook

See Now

Work History

3-2023
Vice President Customer Experience at ePlus inc.
12-2022 - 3-2023
Vice President, Cisco Alliance & Lifecycle Services at ConvergeOne
9-2019 - 12-2022
Senior Director, Lifecycle Services at ConvergeOne
2-2016 - 6-2018
Manager, Software Lifecycle and Adoption Management at GDT - General Datatech
2-2014 - 9-2019
Director of Customer Experience & Lifecycle at GDT - General Datatech

Education

2011 - 2012
Certification from Collin College
1999 - 2001
Public Relations from Art Institute of California

More Information

Social Presence :

Prographics :

Exp : 22 Location : Dallas, Texas, United States Job Level : Senior Designation : Vice President Customer Experience at ePlus inc.
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Insights For Selling To Deanna

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Look like someone who is on top of their game
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Deanna is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Deanna

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Deanna move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Deanna take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Deanna

Personality Compatibility


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