Deborah Jenkins in

Deborah Jenkins

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Chief Customer Officer at Australian Financial Complaints Authority
📍 Greater Sydney Area, Australia

Deborah Jenkins is the inaugural Chief Customer Officer at the Australian Financial Complaints Authority (AFCA). A senior leader with extensive experience across the public sector, she previously served as COO at the Department of Employment and Workplace Relations and Deputy Commissioner at the Australian Taxation Office, focusing on delivering positive client experiences.

Outside of her professional life, Deborah is a passionate advocate for community and youth development through sport. She actively supports and promotes participation in grassroots rugby, highlighting the positive impact it has on junior players and local communities.

Unique fact: She is motivated by using data-driven insights to strengthen consumer protection and ensure people are treated fairly.

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Experience
22 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
Greater Sydney Area, Australia
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Deborah cares about

Customer Experience
As AFCA's first Chief Customer Officer, her primary focus is on ensuring individuals who engage with the authority feel supported, heard, and treated fairly.
Public Service
Has built a distinguished career in senior leadership roles within major Australian government and regulatory bodies, including the ATO, DEWR, and now AFCA.
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Career

Work history

3-2026
Chief Customer Officer
Australian Financial Complaints Authority
1-2023 - 2-2026
Deputy Secretary
Australian Government Department of Employment and Workplace Relations
8-2022 - 12-2022
Acting Commissioner
Australian Charities and Not-for-profits Commission
4-2022 - 4-2022
Acting Second Commissioner, (Deputy Secretary) Client Engagement Group
Australian Taxation Office
7-2021 - 9-2021
Deputy Commissioner, Stimulus Response
Australian Taxation Office
In the press

Media appearances

AFCA announces three new C‑suite appointments. Featured in Australian Financial Complaints Authority (AFCA) – Media Release
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Education
1-2026 - 2-2026
The Board’s Role in Cyber
Australian Institute of Company Directors
9-2023 - 11-2023
Deputies Leadership Program
ANZSOG - The Australia and New Zealand School of Government
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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