Debra Hayes

Examiner
DISC Type : cs

Chief Integration Officer at Hartford HealthCare

Longmeadow, Massachusetts, United States

Overview

Debra Hayes is the Chief Integration Officer at Hartford HealthCare, guiding system-wide strategies to create a more unified organization. Her career, which includes an MBA from Suffolk University, is marked by expertise in value-based care, payer contracting, and clinical integration, with prior roles at Tufts Health Plan and Wakely Consulting Group.

She has been instrumental in launching innovative healthcare solutions, such as virtual care stations, to improve access to quality, affordable services in underserved communities.

Debra was appointed to the newly created role of Chief Integration Officer, underscoring the systems strategic focus on creating a seamless patient experience.

Personality Overview

Late Adopter

Unexpressive

Overcautious

They do not like taking risks at all and go for proven options in the end.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Healthcare Integration
As Chief Integration Officer, her primary focus is on developing and executing strategies that unify the healthcare system's services and operations for better patient care.
Value-Based Care
She has a long history of leading accountable care organizations and developing models that shift payment from a fee-for-service to a value-based structure.
Health Equity
Actively involved in bringing affordable and high-tech healthcare services, like OnMed CareStations, into underserved communities to address health disparities.

Media Appearances

Tracey McCain spoke to Debra Hayes, Chief Integration Officer at Hartford HealthCare. Featured in WFSB3 (Facebook)

See Now

Work History

10-2023
Chief Integration Officer at Hartford HealthCare
5-2013 - 2-2024
Chief Operating Officer, Clinical Integration at Hartford HealthCare
10-2010 - 5-2013
Senior Consultant at Wakely Consulting Group
7-2006 - 10-2010
Consultant at Massachusetts Health Insurance Connector Authority
1-1996 - 1-2006
Director, Network Contracting at Tufts Health Plan

Education

1992 - 1996
MBA from Suffolk University - Sawyer Business School

More Information

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Exp : 29 Location : Longmeadow, Massachusetts, United States Job Level : Leadership Designation : Chief Integration Officer at Hartford HealthCare
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Insights For Selling To Debra

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Debra is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Debra

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Debra move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Debra take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Debra

Personality Compatibility


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