Debra Newman

Collaborator
DISC Type : is

Customer Service Specialist at FreightCenter

Holiday, Florida, United States

Overview

Debra Newman is a customer service expert at FreightCenter with core competencies in financial analysis, quality assurance, and dispute resolution. Her background includes building cases as a Dispute Analyst and ensuring quality control across teams. She holds an Associate of Science from Gallipolis Career College and is skilled in accounting and Adobe Photoshop.

Her experience includes hands-on quality control for calls between customers and the entire sales and customer service team.

She has an unusual skill for her field: Adobe Photoshop, which complements her focus on operational efficiency.

Personality Overview

Good Listener

Consensus Builder

Appreciative

Win-win scenarios can appeal strongly to them.  They are more likely to go for proven solutions. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

Dispute Resolution
Her background as a Dispute Analyst involved researching all relevant information and building a case to resolve incorrect charges for customers.
Quality Assurance
Has direct experience performing quality assurance for calls between customers and the entire team, including both sales and customer service departments.
Customer Experience
Her work focuses on ensuring seamless customer service operations, and she has expressed a passion for enhancing the customer experience through meticulous attention to detail.

Media Appearances

Debra has no verified media appearances

Work History

6-2022
Customer Service Specialist at FreightCenter
6-2022 - 2-2024
Dispute Analyst at FreightCenter
3-2017 - 7-2022
Quality Assurance Quality Control at Bread Financial formerly Allisnce Data Systems

Education

10-2008 - 6-2013
Associate of Science - AS from Gallipolis Career College

More Information

Social Presence :

Prographics :

Exp : 8 Location : Holiday, Florida, United States Job Level : Junior Designation : Customer Service Specialist at FreightCenter
URL has been copied!

Insights For Selling To Debra

During A Call Or A Meeting

DO's

  • Use testimonials, case studies to show them why it is a low-risk, high-value decision
  • Be visibly appreciative of their actions during your interactions
  • Summarize the key points at the end of the conversation

DONT's

  • Don’t give the impression of being unproven or risky
  • Don’t ask too many questions that sound too dry and objective
  • Don’t push them to make decisions very fast, let them take their time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Debra is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Debra

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Debra move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Debra take some risk or not?

  • It is unlikely that they will take many risks.

You And Debra

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.