Deepak Manik

Enigma
DISC Type : dic

Customer Service Specialist at Dow Chemicals Int Private Limited

Mumbai, Maharashtra, India

Overview

Deepak is an operations and customer service specialist with extensive experience in the logistics and chemical industries at companies like Dow Chemicals and DHL. He excels in managing end-to-end supply chain processes, from order processing to customs clearance. He holds a Bachelor of Commerce from the University of Mumbai and is certified in Lean Six Sigma.

Deepak demonstrates a strong passion for continuous improvement and professional development. He dedicates time to acquiring new skills, having recently completed certifications in inventory management and emerging technologies like artificial intelligence, reflecting a commitment to staying ahead in his field.

He recently earned a certification in "Generative AI for Everyone" from DeepLearning. AI.

Personality Overview

Friendly Yet Blunt

Hard To Convince

Challenger

They are likely to ask many questions and look heavily for supporting proof as well as information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince.

Topics They Care About

Operational Efficiency
His career focuses on driving scalable efficiency and accuracy, underscored by his Lean Six Sigma Yellow Belt certification and experience in complex logistical coordination.
Global Logistics
He has deep, hands-on expertise in end-to-end logistics, including air, ocean, and road freight, as well as import/export customs clearance from his time at DHL and Bolloré.
Client Satisfaction
A primary focus of his work is enhancing client satisfaction through consistent communication, proactive problem-solving, and ensuring smooth coordination across all operational stages.

Media Appearances

Deepak has no verified media appearances

Work History

6-2024
Customer Service Specialist at Dow Chemicals Int Private Limited
12-2022 - 5-2024
Senior Customer Service Executive at Bolloré Transport & Logistics Algérie
4-2021 - 12-2022
Senior Process Associate at DHL Global Forwarding
1-2018 - 4-2021
Senior Associate at Wipro Bpo Solutions Limited, Mumbai

Education

2014 - 2017
Bachelor of Commerce - BCom from University of Mumbai
2013 - 2014
HSC from Birla College of Arts Science & Commerce Birla College Road Kalyan Dist. Thane 421 304

More Information

Social Presence :

Prographics :

Exp : 7 Location : Mumbai, Maharashtra, India Job Level : Junior Designation : Customer Service Specialist at Dow Chemicals Int Private Limited
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Insights For Selling To Deepak

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming
  • Build rapport slwly without rushing, it will come handy to handle hard questions later

DONT's

  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Deepak is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Deepak

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Deepak move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Deepak take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Deepak

Personality Compatibility


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