Denise Cox

Inquirer
DISC Type : cd

Chief Customer Officer at MeridianLink

Apex, North Carolina, United States

Overview

Denise Cox is the Chief Customer Officer at MeridianLink, bringing over two decades of experience from tech leaders like Cisco, Olo, and NetApp. Described as a passionate leader, she excels at scaling global teams and transforming the customer experience. She holds an MS in Information Systems from Pace University.

Outside of her executive roles, Denise is a passionate advocate for female empowerment in the tech industry. She is a frequent speaker at Women in Technology events and has served on the board for a robotics program dedicated to getting young girls involved in STEM fields.

She once led a 2, 500-person organization at Cisco, managing a budget of over $500 million.

Personality Overview

Demanding

ROI Conscious

Judgemental

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Success Philosophy
Believes in using services as a key differentiator, focusing on preemptive support to enhance customer loyalty and drive growth across global technology companies.
Women in Technology
A frequent speaker at industry events like Grace Hopper and the Simmons Leadership Conference, she is a vocal advocate for empowering women in business.
Youth STEM Education
Previously sat on the board for a robotics program to encourage more children, particularly young girls, to pursue interests in math and science.

Media Appearances

Denise has no verified media appearances

Work History

7-2025
Chief Customer Officer at MeridianLink
5-2023 - 7-2025
Chief Customer Officer at Olo
2-2020 - 5-2023
Chief Customer Officer at Omnicell
8-2018 - 2-2020
VP, Americas CX Centers at Cisco
8-2016 - 8-2018
VP, Americas Technical Services at Cisco

Education

1991 - 1993
MS from Pace University
1988 - 1991
BA from University at Albany

More Information

Social Presence :

Prographics :

Exp : 22 Location : Apex, North Carolina, United States Job Level : Leadership Designation : Chief Customer Officer at MeridianLink
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Insights For Selling To Denise

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Stress on the business value that your product offers
  • Be crisp while making the pitch

DONT's

  • Refrain from asking too many questions
  • Don’t try to be an alpha salesperson, give them equal space
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Denise is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Denise

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Denise move?

  • Their decision making speed is somewhere in the middle.
  • Can Denise take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Denise

Personality Compatibility


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