Denisha Anbu

Enigma
DISC Type : cdi

Executive General Manager - Customer Experience at Sydney Water

Greater Sydney Area, Australia

Overview

Denisha Anbu is the Executive General Manager of Customer Experience at Sydney Water, leveraging over two decades of experience across the water, telecommunications, and higher education sectors. A corporate lawyer by training, with degrees from the University of Queensland and University of Melbourne, she has progressed from General Counsel to leading the entire customer value chain.

Outside of her executive role, Denisha is deeply passionate about global access to clean water and sanitation. She serves as a Non-Executive Director for WaterAid Australia and actively participates in fundraising initiatives like the "Walk for Water, " demonstrating her commitment to the cause.

She recently spoke at the Women Unlimited Leadership Summit, an event that also featured former US Vice President Kamala Harris.

Personality Overview

Friendly Yet Blunt

Hard To Convince

Persuasive & Assertive

They are likely to ask many questions and look heavily for supporting proof as well as information.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing

Topics They Care About

Customer Experience
As the Executive General Manager of Customer Experience, she is accountable for the entire customer value chain, from billing to fault resolution at Sydney Water.
Women in Leadership
Denisha is a member of Chief Executive Women Australia and was a featured speaker at the 2026 Women Unlimited Leadership Summit.
Global Water Access
Serves as a Non-Executive Director for WaterAid Australia, reflecting a strong personal and professional commitment to improving global access to water, sanitation, and hygiene.

Media Appearances

Denisha Anbu - Executive General Manager, Customer Experience at Sydney Water Corporation. Featured in TheOrg

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Work History

4-2024
Executive General Manager - Customer Experience at Sydney Water
4-2020 - 4-2024
General Manager, Governance and Assurance at Sydney Water
12-2019 - 4-2020
A/General Manager, People & Corporate Services at Sydney Water
12-2017 - 4-2018
A/ General Manager, People and Corporate Services at Sydney Water
7-2016 - 12-2019
General Counsel and Corporate Secretary (Head of Legal and Corporate Secretariat) at Sydney Water

Education

1996 - 2000
Bachelor of Laws (LLB) from The University of Queensland
2016 - 2016
Company Directors Course from Australian Institute of Company Directors

More Information

Social Presence :

Prographics :

Exp : 25 Location : Greater Sydney Area, Australia Job Level : Senior Designation : Executive General Manager - Customer Experience at Sydney Water
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Insights For Selling To Denisha

During A Call Or A Meeting

DO's

  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming
  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them

DONT's

  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Denisha is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Denisha

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Denisha move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Denisha take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Denisha

Personality Compatibility


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