Denisse Lemus Brambila in

Denisse Lemus Brambila

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Customer Success Manager (2024 – presente) at HDI Seguros México
📍 León, Guanajuato, Mexico

Denisse is a Marketing and Customer Experience Strategist at HDI Seguros México with over 10 years of experience. Specializing in Behavioral Economics, she transforms complex data into profitable business strategies. She holds a degree in Marketing from Universidad La Salle Bajío and has upskilled in Behavioral Economics at Accenture.

She recently showcased her work on an international stage, presenting the iDriving case at the CX Summit 2025 in Germany.

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Experience
8 Years
Current Role
Customer Success Manager (2024 – presente)
Job Level
Middle
Location
León, Guanajuato, Mexico
Personality Overview

How Denisse shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Denisse cares about

Behavioral Economics
A core expertise mentioned in her headline and professional training, which she applies to design segmentation strategies at HDI Seguros.
CX Transformation
Her title and focus is on driving customer-centric transformation, highlighted by her speaking role at the CX Summit 2025.
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Career

Work history

6-2024
Customer Success Manager (2024 – presente)
HDI Seguros México
4-2021 - 5-2024
Loyalty Program Coordinator
HDI Seguros México
12-2018 - 5-2019
Strategic Alignment Coordinator
Stratis | Strategic Impact Solutions
9-2017 - 11-2018
Demand Planning Analyst
BAT
3-2016 - 9-2017
TM&D Regional Sales Analyst
BAT
In the press

Media appearances

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Education
2008 - 2012
Licenciatura en Mercadotecnia
Universidad La Salle Bajío
11-2024 - 11-2024
Behavioral Economics Professional Upskilling Seminar
Accenture (Deutschland)
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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