Dennis Chan

Examiner
DISC Type : cs

Director at iCatalyst

Greater Perth Area, Australia

Overview

Dennis is the Director and Founder of iCatalyst, a Microsoft Dynamics 365 partner focused on the Western Australian market. With over 20 years of local experience, he has a deep background in sales, delivery management, and business solutions. He holds a Bachelor of Business from Curtin University and certifications in Generative AI.

He is deeply invested in his teams well-being, frequently celebrating their successes and fostering a positive company culture. Dennis expresses gratitude for his business partnerships and finds fulfillment in helping community-focused organizations achieve their goals, indicating a strong sense of local commitment and purpose in his work.

Dennis has been a specialist in the Western Australian Microsoft Dynamics ecosystem for over two decades.

Personality Overview

Process Oriented

Late Adopter

Unexpressive

Being observant comes to them naturally.  They do not like taking risks at all and go for proven options in the end. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Microsoft Dynamics 365
As the founder of a specialized firm with over 20 years of personal experience, this is his core area of expertise and business focus.
Generative AI
He recently completed certifications in "What Is Generative AI? " and "Agentic AI Fundamentals, " showing a current interest in emerging technologies.
Company Culture
His social media posts frequently celebrate his team's contributions, their personal milestones, and company-wide events.

Media Appearances

Dennis has no verified media appearances

Work History

10-2020
Director at iCatalyst
5-2019 - 7-2020
Director of Sales Innovation at Essense of Australia
7-2015 - 5-2019
Operations Executive at Essense of Australia
9-2012 - 7-2015
Practice & Delivery Manager - Microsoft Dynamics NAV at UXC Eclipse
10-2007 - 10-2012
Solution Manager WA - Microsoft Dynamics NAV at UXC Eclipse

Education

1993 - 1997
Bachelor of Business from Curtin University
1989 - 1992
Education details unavailable from Applecross Senior High

More Information

Social Presence :

Prographics :

Exp : 25 Location : Greater Perth Area, Australia Job Level : Mid-senior Designation : Director at iCatalyst
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Insights For Selling To Dennis

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Be firm in your communication and stay in control
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dennis is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Dennis

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Dennis move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Dennis take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Dennis

Personality Compatibility


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