Derek Hayes, AAP, APRP

Examiner
DISC Type : cs

Senior Product Manager at 1st Source Bank

South Bend-Mishawaka Region, United States

Overview

Derek Hayes is an AVP and Senior Products Manager at 1st Source Bank, where he has built a long-term career. He is responsible for growing the banks debit card portfolio while minimizing operational and fraud costs across card, wire, and ACH payments. He holds specialized AAP and APRP payment certifications.

Early in his career, he managed the banks overall cash flow and oversaw the installation of a new processing application in preparation for Y2K.

Personality Overview

Status Quo Seeker

Tough To Convince

Overcautious

They are thorough and always follow a systematic approach.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Payments Fraud Prevention
A core part of his role involves minimizing fraud and operational costs for debit cards, Wire transfers, and ACH payments.
Debit Card Management
He is directly responsible for the growth, management, and partner relationships of the bank's entire debit card portfolio.
Payment Systems Evolution
He has shown public interest in the evolution of payment security, such as the shift away from signatures for card transactions.

Media Appearances

Derek has no verified media appearances

Work History

3-2024
Senior Product Manager at 1st Source Bank
10-2014 - 3-2024
Cards and Payments Division Head at 1st Source Bank
4-2000 - 10-2014
Branch Administration Manager at 1st Source Bank
1-1995 - 3-2000
Central Cash Vault Manager at 1st Source Bank
2-1992 - 12-1994
Retail Banking Representative at 1st Source Bank

Education

2005 - 2006
Banking and Financial Support Services from BAI Graduate School of Operations, Payments & Technology
1986 - 1990
BSA from Indiana State University

More Information

Social Presence :

Prographics :

Exp : 35 Location : South Bend-Mishawaka Region, United States Job Level : Middle Designation : Senior Product Manager at 1st Source Bank
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Insights For Selling To Derek

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Derek is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Derek

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Derek move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Derek take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Derek

Personality Compatibility


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