Dermot O'Shea

Enthusiast
DISC Type : i

Head of IT Service & Operations Management at permanent tsb

Ireland

Overview

Dermot OShea is the Head of IT Service & Operations Management at permanent tsb, with extensive experience in IT operations, vendor management, and risk. A graduate of Trinity College Dublin, he has progressed through multiple leadership roles within the bank, demonstrating deep institutional knowledge and leadership.

He managed a project to integrate three separate operations teams into a single, unified Network Operations Centre (NOC) for the Irish Life & Permanent group.

Personality Overview

Non-Confrontational

Consensus Focused

Story Driven

They are more about building relationships than just cutting deals.  They agree with others often, so exercise caution when relying on their word. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

IT Service Management
His core responsibility is leading IT Service & Operations Management, which includes IT operations, business continuity, and technical support.
Vendor & Commercial Management
Accountable for all areas of IT vendor management, including contracts, renewals, and negotiations with third-party service providers.
IT Risk & Resilience
A key focus of his role is managing IT risk and ensuring the resilience of the bank's technology infrastructure and services.

Media Appearances

Dermot has no verified media appearances

Work History

11-2021
Head of IT Service & Operations Management at permanent tsb
7-2016 - 11-2021
IT Supplier Manager at permanent tsb
8-2014 - 6-2016
IT Operations & IBM Support Manager at permanent tsb
2008 - 8-2014
IT Team Leader at permanent tsb
1-2007 - 1-2008
Project Manager at Irish Life & Permanent

Education

2016 - 2016
Diploma from Irish Management Institute
2002 - 2006
BSc from Trinity College Dublin

More Information

Social Presence :

Prographics :

Exp : 22 Location : Ireland Job Level : Mid-senior Designation : Head of IT Service & Operations Management at permanent tsb
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Insights For Selling To Dermot

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Give them the opportunity to lead the conversation where possible
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Avoid overloading them with too much information
  • Don’t be excessively objective, be like a storyteller with them
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dermot is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Dermot

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Dermot move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Dermot take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Dermot

Personality Compatibility


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