Dermot O'Shea in

Dermot O'Shea

Login to view DISC.
Head of IT Service & Operations Management at permanent tsb
📍 Ireland

Dermot OShea is the Head of IT Service & Operations Management at permanent tsb, with extensive experience in IT operations, vendor management, and risk. A graduate of Trinity College Dublin, he has progressed through multiple leadership roles within the bank, demonstrating deep institutional knowledge and leadership.

He managed a project to integrate three separate operations teams into a single, unified Network Operations Centre (NOC) for the Irish Life & Permanent group.

Read the full overview →
Experience
22 Years
Current Role
Head of IT Service & Operations Management
Job Level
Mid-senior
Location
Ireland
Personality Overview

How Dermot shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Dermot cares about

IT Service Management
His core responsibility is leading IT Service & Operations Management, which includes IT operations, business continuity, and technical support.
Vendor & Commercial Management
Accountable for all areas of IT vendor management, including contracts, renewals, and negotiations with third-party service providers.
+4 more topics Login to view topics
Career

Work history

11-2021
Head of IT Service & Operations Management
permanent tsb
7-2016 - 11-2021
IT Supplier Manager
permanent tsb
8-2014 - 6-2016
IT Operations & IBM Support Manager
permanent tsb
2008 - 8-2014
IT Team Leader
permanent tsb
1-2007 - 1-2008
Project Manager
Irish Life & Permanent
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2016 - 2016
Diploma
Irish Management Institute
2002 - 2006
BSc
Trinity College Dublin
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other permanent tsb Employees

Explore more public profiles from related professionals.

Patrick Scully
Patrick Scully
Cyber Security Manager
permanent tsb
 Brian Cooke
Brian Cooke
Chief Information Security Officer
permanent tsb

More profiles

Discover additional public profiles from our index.

Brian Cooke
Brian Cooke
Chief Information Security Officer
permanent tsb
 Brian Byrne
Brian Byrne
Senior Manager IT Operations
PTSB
 Patrick Scully
Patrick Scully
Cyber Security Manager
permanent tsb
 Fiona Gould
Fiona Gould
Senior Manager IT Operational Resilience & Risk
PTSB
Unlock the full playbookSee exactly how to sell to Dermot. Free, 10 seconds.