Devangi Bhatt

Collaborator
DISC Type : is

Head of Digital and Welcome Customer Service at Utility Warehouse

London, England, United Kingdom

Overview

Devangi Bhatt is the Head of Digital and Welcome Customer Service at Utility Warehouse, specializing in digital strategy and operational leadership. She leverages data analytics to enhance customer satisfaction and drive engagement. She holds a Bachelor of Science from Maharaja Sayajirao University of Baroda, Vadodar.

Devangi is passionate about community engagement and helping people achieve financial savings. She actively participates in large-scale community events to connect with households and promote cost-saving opportunities, reflecting her commitment to putting people first.

At a single community event, Devangi helped over 150 households register their interest in winter savings programs.

Personality Overview

Example Driven

Appreciative

Consensus Builder

Win-win scenarios can appeal strongly to them.  They are more likely to go for proven solutions. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

Digital Customer Experience
Her core role involves developing and executing the digital customer service strategy to improve satisfaction and deflect interactions to more efficient channels.
Operational Efficiency
Focuses on streamlining processes, such as achieving email SLAs within one day and enhancing training frameworks for new hires.
Team Mentorship
Consistently leads and mentors teams of managers and advisors, focusing on supporting their career aspirations and fostering a customer-centric culture.

Media Appearances

Devangi has no verified media appearances

Work History

8-2024 - 7-2025
Head of Digital and Welcome Customer Service at Utility Warehouse
7-2022 - 7-2024
Senior Operations Manager at Utility Warehouse
6-2018 - 7-2022
Energy Customer Service Manager at Utility Warehouse
1-2006 - 9-2008
Senior Process Executive at Infosys

Education

Bachelor of Science - BS from Maharaja Sayajirao University of Baroda, Vadodara

More Information

Social Presence :

Prographics :

Exp : 9 Location : London, England, United Kingdom Job Level : N/A Designation : Head of Digital and Welcome Customer Service at Utility Warehouse
URL has been copied!

Insights For Selling To Devangi

During A Call Or A Meeting

DO's

  • When asking them questions, sound relatable and informal
  • Summarize the key points at the end of the conversation
  • Use testimonials, case studies to show them why it is a low-risk, high-value decision

DONT's

  • Don’t get into excessive details unless prompted
  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t ask too many questions that sound too dry and objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Devangi is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Devangi

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Devangi move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Devangi take some risk or not?

  • It is unlikely that they will take many risks.

You And Devangi

Personality Compatibility


Other Utility Warehouse Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.